30 Survey Results: Survey Questions and Responses Build awareness among users of the Libraries’ spaces, services, and expertise. Support students’ transition to the university. Students will be able to identify their personal librarian. Students will experience the library as a welcoming, safe environment. Considering the whole student, the library will provide spaces and activities so that they can succeed. Connect with every first-year student. Reach out to every graduate student. Participate in orientation activities. Provide reference services through chat on a regular basis. Make regular contact with liaison department. Create an information literacy program as part of the university’s pledge to “identify and develop a set of core competencies that give all students the critical skills that inform academic, personal, and professional success. Build upon existing relationships with other areas that support student academic excellence on campus such as Academic Integrity, the Writing Center, and Information Technology Services. For instance, a specific goal for an activity might be to reduce library anxiety (typical for our Open House event). Increase educational outreach and support for scholarly communications. Continue to provide dedicated services to students in the Educational Opportunity Program. Nothing formal One specific outcome/goal is to increase our social media following and reach more students, faculty, staff, alumni, and other stakeholders online. From mid-FY2017–18, we have increased our social media following on: Facebook more than 85% we have close to doubled our followers on Twitter we established in Instagram account June 2017 and now have more than 633 followers. Our Strategic Roadmap includes broad outcomes related to “User Experience & Engagement”: Create a welcoming, comfortable, safe, and inspiring experience, both physically and virtually. As the intellectual and cultural commons of campus, serve as a forum for students and faculty to share their work and knowledge. Integrate resources and services into non-library learning spaces through partnerships across campus. Optimize delivery systems to provide access to relevant resources and services regardless of location, resource type, or technological platform. Outcomes and goals for a specific engagement program with university partners: Increase in student engagement. Increase accessibility. Increase use of the library as a center for learning. Increase partnerships across campus. Progress is tracked by measuring the number of new and continuing strategic partnerships between the library and various university audiences. Examples of recent new partnerships include increased outreach to the following groups: alumni, non-teaching university staff (who may not realize their access to library services and resources), and students involved in research while away from the university (i.e., students in study-abroad programs). Sampling of actual outreach goals from some of our departments: Evangelize availability of new and emerging technologies to the university community. Increase programmatic offerings for students to include instructional workshops and co-curricular events hosted by and/or supported by Student Digital Life services. Increase focus on outreach and community engagement efforts to better promote the use of services. More specific goals in support of these broader outreach goals are assigned to certain staff. Student Engagement Committee goals: 1) Coordinate the library’s participation in library and campus- wide events such as: Library Month celebrations, Library Day, March Break Open House, Wellness Fair, Dons’ Orientation, Student Services Fair, campus campaigns (i.e., 16 days, Veterans’ Day, GIS Day), other campus orientation activities. 2) Create and deliver material and content that promotes the library’s services and resources, such as: posters, postcards, and other print materials displays for various events