Introduction to National Archives and Records Administration Module 5
• Customers may gain access to our records through: published guides and other finding aids, online databases, and
consultation with reference staff (e.g., ARC)
• Reference services are available throughout all NARA locations. These services include onsite reference services,
digitization of holdings, AAD resources, Presidential Libraries, FOIA, declassification, access through FRCs, public
programs and exhibits, educational outreach programs, and special events.
• The ERA program is a strategic initiative by NARA to preserve and provide long- term access to the electronic
records of the U.S. Government. The ERA is moving certain NARA business processes from primarily a paper-
based process to an online process.