38 · SPEC Kit 295
“2–5 minutes for requests placed in person and retrieved on demand.”
“No weekend service.”
“On site service (minutes).”
“Two weeks [for copies].”
Selected Comments from Respondents
“Four hours if request is placed before 1 p.m. during the weekdays.”
“Average turnaround time for delivery of physical item depends on the campus and location of requestor’s
pickup site.”
“Business days only—no retrievals or copying done over the weekend.”
“Dependent on when request is received. If received by a designated time in the morning it will be delivered
in the afternoon if received by a designated time in the afternoon, it will be delivered the next morning.
However, items ordered on Friday afternoon will not be delivered until Monday.”
“Depends on item type: for archives/rare books, normally 1–2 hours for library materials delivered to another
location, normally 1–2 days.”
“If a request comes in before 10 a.m., item will be available by noon. If request comes in at 10:15 a.m., we
might have by noon, but promise by 2 p.m.”
“Items requested Friday or on the weekend are retrieved Monday.”
“Material requested before 8 or 9 a.m. can be pulled the same day.”
“Materials are retrieved daily Monday–Friday.”
“Materials delivered to most pick-up locations 2x daily. Those mailed to offices may take 2–3 days. Rush
service is also available (2 hours).”
“More than 50% of retrievals are delivered within 6 hours (on weekdays).”
“Note that this number relates to work days, and excludes both weekends and university holidays.”
“One business day turnaround is guaranteed. We expect most requests will be available within 2 hours.”
“Pick-ups are done Monday, Wednesday, and Friday. The time varies according to which of these pick-ups is
“Requests received before noon are available by 5:00 p.m. same day requests received after noon are
received by 5:00 p.m. the next day no retrieval on weekends.”
“Requests submitted by 4 p.m. are filled the next business day.”
“Retrieval is done at 2:00 p.m. Mondays through Fridays. All requests submitted by 2:00 p.m. weekdays are
available by 4:00 p.m. the same day. Many users receive their items in a matter of hours after submitting their
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