Remote Shelving Services · 37
14. What is the average turnaround time for most requests from the time of request to the time
the material is available to the requestor? N=59
Number of Hours N=33 Physical Item Copy of Item
2 1 1
4 3 3
8 1 —
12 4 —
24 7 4
24 14 9
48 3 2
Mean 21.21 21.79
Median 24.00 24.00
Number of Days N=24 Physical Item Copy of Item
.5 1 1
1 12 8
2 4 4
3 3 2
4 1 —
Mean 1.60 1.50
Median 1.00 1.00
Other N=8 Physical Item Copy of Item
7 2
Please describe other time period.
“Items requested weekday mornings will be available in the afternoon. Items requested weekday afternoons
will be available the next morning. Items requested after noon on Friday or over the weekend will be available
Monday morning unless there is an urgent request, then someone will go to the facility on Saturday.”
“Same day service for items requested by noon, next day for items requested after noon.”
“5–10 minutes for walk-in requests 1–2 days for document delivery service.”
“Same day service most of the time next day service some of the time.”