Remote Shelving Services · 35
Material Request Processing
12. How may users request retrieval or copies of materials from the facility? Check all that apply.
N=62
N Physical Item Copy of Item
Through a link from the public catalog
record to an online request form
53 52 28
From a non-catalog Web form 40 34 24
In person 38 38 24
By e-mail 33 32 15
By telephone 30 30 12
Other 17 15 14
Total Number of Responses 62 61 41
Please explain other method.
ILL (6 responses)
Fax (3)
Mail
Manual form available at desk
Staff mediated request form
13. How often do staff at the facility process patrons’ requests? N=61
Weekdays N=61 N Physical Item Copy of Item
Once a day 21 16 13
Twice a day 23 21 12
On-demand 13 12 10
Other time period 11 11 4
Please describe other time period.
Physical Item
“3 times a day.” (4 responses)
“Batches of online requests are printed out, retrieved, and processed throughout the day.” (2 responses)
“4 times a day.”