Frame
a
systematic
process
for
collecting
and
sharing
information
about
the
ways
library
users
work.
Use
a
better
understanding
of
user
communities
to
create
extensive
and
deep
collaboration
with
users
at
earlier
stages
of
their
research
and
teaching. Institutionalize
innovation
by
employing
results
from
user
assessments
to
improve
procedures
and
services
quickly.
Present
library
programs
and
services
in
ways
that
help
users
understand
the
connections
to
their
needs.
Increase
the
Libraries’
capacity
to
create,
acquire,
and
manage
digital
scholarly
content
in
an
increasingly
diverse
range
of
formats.
Facilitate
easy,
convenient
discovery
and
use
of
relevant
scholarly information. Create
and
refine
services
to
support
the
use
of
digital
tools
and
digital
content. Provide
opportunities
for
staff
to
become technologically
skilled
and
adaptable.
Encourage
interaction
of
Libraries
staff
with
all
groups
of
users,
with
non-library
groups
at
Duke,
with
other
libraries
and
with
additional
organizations
to
identify
opportunities
for
new
collaborations.
Be
an
active
partner
in
the
development
of
infrastructure
that
supports
new
types
of
research
and
publishing. Expand
Libraries
partnerships
that
serve
groups
of
constituents,
such
as
Duke
Engage,
services
for
students
studying
abroad,
and
curriculum
revision
teams. Develop
a
flexible
organizational
structure
and
encourage
cross-
department
work.
Develop
a
broad
understanding
across
the
Libraries
of
University
priorities.
Address
emerging
University
priorities
in
library
planning
and
assessment
activities.
Connect
the
Libraries
with University
priorities
in
our
external communications.
Complete
the
Perkins
Project,
a
way
of
continuing
to
adapt
Libraries
spaces
to
user
needs.
Regularly
assess
space
usage
in
all Libraries locations
and
align
space planning
with
evolving
user
needs.
92 · Representative Documents: User Experience Planning and Organization
Duke University
Sharpening Our Vision
http://library.duke.edu/about/planning/2010-2012/sharpening_our_vision_1pg.pdf