42 · Survey Results: Survey Questions and Responses
No funds were used staff on that floor managed the collection and analysis.
No special funding need.
Special one-time funds came from the Office of the Provost “other” funding came from endowments.
The Foundation for the National Archives raised private funds for the project.
University and fund raising.
Assessing the User Experience
11. What tool(s) did/will your library use to evaluate or inform the user experience? Check all that
apply. N=70
Surveys 56 80%
Focus groups 39 56%
Anecdotal comments 29 41%
Suggestion box (physical or online) 25 36%
Usability testing 25 36%
E-mail 24 34%
Social media 18 26%
Design charrettes 15 22%
Furniture trials 13 19%
Instruction session evaluations 13 19%
Online discussion forums/message boards 8 12%
Video diaries 3 4%
Audio diaries 2 3%
Other tool(s) 29 41%
Please specify other tool(s).
Annual statistics on circulation, gate counts, reference and instruction.
Database recording of all reference transactions: type coded by categories, mode of transaction, date and time.
Earlier LibQUAL+® survey comments.
Ethnographic observational studies.
Ethnographic research.
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