SPEC Kit 322: Library User Experience  ·  197
Books and Articles
Bell, Steven J. “Design Thinking.” American Libraries 39 (January/February 2008): 44–49.
Bell, Steven J. “Fish Market 101: Why Not a Reference User Experience?” Library Journal 135 (November
15, 2010): 6–7.
Bivens-Tatum, Wayne. “Imagination, Sympathy, and the User Experience.” Library Journal 135 (November
15, 2010): 8.
Brown, Tim. “Design Thinking.” Harvard Business Review 86 (June 2008): 1–9.
Buley,  Leah. “How to Be a User Experience Team of One.” Bulletin of the American Society for Information
Science and Technology (Online). 34 (August/September 2008): 26.
Diller, Stephen, Nathan Shedroff, and Darrel Rhea. Making Meaning: How Successful Businesses Deliver
Meaningful Customer Experiences. Berkeley, CA: New Riders, 2008.
Dorney, Erin. “Job of a Lifetime: The User Experience Librarian.” College and Research Libraries News 70
(June 2009): 346–47.
Forrest, Charles. “Academic Libraries as Learning Spaces: Library Effectiveness and the User Experience.”
Georgia Library Quarterly 46, issue 3 (2009): 7–10.
Knemeyer, Dirk. “Defining Experience: Clarity Amidst the Jargon.” UX Matters (April 12, 2008).
Mathews, Brian. Marketing Today’s Academic Library: A Bold New Approach to Communicating with Students.
Chicago: American Library Association, 2009.
Merholz, Peter. Subject to Change: Creating Great Products and Services for an Uncertain World. Sebastopol,
CA: O’Reilly Media, 2008.
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