150 · Representative Documents: User Feedback
Massachusetts Institute of Technology
Ethnographic study – Digital Scholarship at MIT
Ethnographic study - Digital Scholarship at MIT - Libraries User Experience Group - MIT Wiki Service
https://wikis.mit.edu/confluence/display/LIBUX/Ethnographic+study+-+Digital+Scholarship+at+MIT[5/31/11 12:56:14 PM]
- What kinds of data and formats did you use? (NOTE: only mention examples if they don't know what you
(i.e., GIS, bioinformatics, social science data sets, textual data, music recordings, images, videos, ebooks,
- Describe any difficulties you had with specific formats.
- What kinds of equipment did you use? (NOTE: only mention examples if they don't know what you mean)
(i.e., laptops, mobile phones, smartphones, tablets, desktop computers, cameras, GPS devices, other)
- Describe any difficulties you had with specific equipment.
- Did you work as an individual, in a group, or both? Tell us about what you do individually vs. what you do in
- Did you collaborate with remote colleagues? What are some pain points when it comes to collaborating
remotely? What works well?
- What were some typical or common pain points in your process?
Change compared to the past:
- How did you do that task differently five years ago? What has become easier and what is still difficult?
- Describe some things that could make this task easier.
Specific tools used:
- How do you save your information, both for the short-term and the longer-term? What happens to your
information when the class or research project is over?
- Did you use any academic social research tools, or any general social social tools (in relation to your academic
(i.e., academic: such as Mendeley, Cognet, Archnet, ArXiv, Lablife, Zotero; general social: Facebook or Twitter)
Where & when:
- Where did you do your work? Tell us the specifics of each place that you worked in.
(i.e., an on-campus office, dorm room, coffee shop, library, home or traveling (list city, state, country), plane,
- What were some particular qualities of those places that made your work easy or made your work difficult?
- What time of day did you do this work? Are there particular times of day that you prefer for different activities?
(i.e. studying, meetings, research, solitude, thinking, writing, group work)
- Did you ask for or receive help from anyone during the process? Who? What do you consider when deciding
whether and who to ask for help?
- What kinds of considerations about copyright, fair use, or open access impacted your work during this time?
- If you have published something recently, tell us about your process. What were the pain points? What would
make the process easier for you?
- (If they haven't mentioned library use yet): Did you use any library services? If so, which ones? How did you
find out about them?
- How is your studying or research changing because of new technologies?
- What are the top few things that would make your academic work easier?