SPEC Kit 322: Library User Experience · 67
Lots of minor changes. One thing that has come up before but we’ll ﬁnally be addressing is that users are obviously
searching the library catalog for individual articles (which it does not currently do). Short-term solution will be to add a
message at top of search results, “Looking for articles? Try ArticlesPlus search!”
Major changes to structure.
More group study and quiet spaces, more wireless, more e-resources and e-services, better equipment (scanning/
No changes as of yet because the competition is still in progress.
No changes have been made based on survey results.
None thus far, though once the results have been reviewed more widely, changes may be made to the design of our
homepage and the language used there.
Over the past few years we have made iterative changes to the library’s website based on the results of the focus
groups and usability testing. The website is now being redesigned and the library has shared the user feedback with the
Overhauled how facets are presented in the service (placement, number offered, ﬁeld values) and we modiﬁed the
search; other interface changes.
Redesign of website and supporting subject pages.
Renovation in O’Neil. Redesign of website (look and feel) adding content, working with campus instructional designers.
Rethinking how bibliographers engage with departments, faculty, and students.
Renovation of one section of information commons area, with improved hardware and more robust suite of software/
Results from these focus groups informed the major emphases of the Penn Libraries’ strategic plan.
Several improvements were made to each of the three sites tested.
Signage will be redesigned to incorporate student feedback.
Signiﬁcant changes to content, organization, and interactivity supported through library website.
Still compiling results, but will probably make changes in the website and in the physical landscape of the library
Subject guides results will be used to spark a library-wide discussion on design. RIOT will be revised based on faculty
and student feedback.
The complete renovation of a branch library.
The experience has been eye opening, we have had good discussions with the group and they have given us useful
feedback. They are contributing to development of our upcoming mobile-ready web pages; they helped with the
development of library learning zones (quiet study, etc.); food policy changes, the design of the new catalogue interface.
The LSAG has also participated in the planning, promotion, and hosting of the Learning Commons Opening.
The Libraries have recently completed a document that shifts the role of subject librarians from a collections focused
model to engagement focused. This survey was seen as a model for how subject librarians might evaluate their
departments to better understand the services the library can offer in order to partner in their research process. Several