SPEC Kit 322: Library User Experience · 43
Faculty interviews. Online card sorting.
Had a revolving question of the day on our website asking questions about user experience.
Individual way ﬁnding sessions (usability for the physical building).
Interviews, mapping exercise, photo diary.
Mapping diaries, interviews, photo diaries.
Notes and photographs.
Observation survey tool with 52 variables completed by researchers. Interview survey tool. Interviews were audio-taped
and researchers took notes during the interviews. Audio-tapes were later transcribed.
One-on-one interviews with a consulting anthropologist.
Photo diaries, day mapping, print diaries.
Regular staff observation of space use.
Student Advisory Group input. Student interns.
This project is not geared toward assessment of a particular service or technology, but is instead focused on helping us
to better understand what our UX is and could be.
University of Arizona Teacher Course Evaluation tool and assessment of student learning comparing student competency
at the beginning and the end of the course and comparing the abilities of students who took the course to students who
did not take the course.
Unobtrusive observation; reference question analysis; Plus Delta.
User interviews were used to develop composite personas that guided user-centered discussions about information
architecture and design. Also used an anthropological approach of going to dormitories and observing students as they
searched for information.
Videotaped interviews; LibQUAL+®; flip charts with questions and users were asked to write down their answers;
consultation with the Library Student Advisory Group; survey tours with photographs.
We conducted focus groups prior to the survey to identify marketing strategies and to raise awareness of the survey and
gain support prior to the launch.
We created a Ning called “Collaborate” through which we continually talked with our target audience throughout
design and development.
We have used several methods to gather input from our users regarding the renovation. We used white boards placed
throughout the library asking various open-ended questions about the renovation. We collected over 1000 comments
that were analyzed. Also as part of a class project, students from a graphics design class analyzed the way-ﬁnding
aspects of the building by observing students who were roaming the stacks looking for items. The students prepared
a formal report and presentation outlining their ﬁndings and recommendations in the following four areas: signage,
interior design, communication points, and maps & floor plans.