144
Cook, Colleen, Fred Heath, Martha Kyrillidou, and Duane Webster. “The Forging of Consensus: A Methodological Approach to
Service Quality Assessment in Research Libraries – the LibQUAL+ Experience.” Proceedings from the 4th Northumbria
International Conference on Performance Measurement in Libraries and Information Services, edited by Joan Stein, Martha
Kyrillidou, and Denise Davis. Washington, D.C.: Association of Research Libraries, 2002.
Cook, Colleen, Fred Heath, and Bruce Thompson. “Score norms for improving library service quality: A LibQUAL+ study.” portal:
Libraries and the Academy 2 (2002): 13-26.
Cook, Colleen, Fred Heath, Bruce Thompson, and Duane Webster. “LibQUAL+™ Preliminary Results from 2002.” Performance
Measurement and Metrics 4, no. 1 (2003): 38-47.
Cook, Colleen, Fred Heath, Bruce Thompson, and Russell Thompson. The Search for New Measures: The ARL LibQUAL+Project--A
Preliminary Report. Baltimore: Johns Hopkins University Press, 2001. Accessed on the Internet at
http://muse.jhu.edu/demo/pla/1.1cook.html on August 22, 2001.
_______."LibQUAL+: Service Quality Assessment in Research Libraries." IFLA Journal 27 (2001): 264-8.
Council on Library and Information Resources. A Different Approach to the Evaluation of Research Libraries. Research Brief 6.
Washington, D.C.: The Council, 1998.
Crow, Raym. “The Case for Institutional Repositories: A SPARC Position Paper.” Washington, DC: Scholarly Publishing &Academic
Resources Coalition, 2002.
Cummings, Anthony M., et al. University Libraries and Scholarly Communication: A Study Prepared for The Andrew W. Mellon Foundation.
Washington, D.C.: Association of Research Libraries, 1992.
Cummings, M. M. The Economics of Research Libraries. Washington, D.C.: Council on Library Resources, 1986.
Downs, Robert B. “The Growth of Research Collections.” Library Trends: American Library History: 1876-1976 25 (July 1976): 55-80.
_______.“Uniform Statistics for Library Holdings.” Library Quarterly 16 (January 1946): 63-69.
Drake, Miriam A. “Forecasting Academic Library Growth.” College and Research Libraries 37 (January 1976): 53-59.
Frazier, Kenneth. “The Librarians’ Dilemma: Contemplating the Costs of the ‘Big Deal,’” D‐Lib Magazine 7, no. 3 (March 2001),
viewed online at http://www.dlib.org/dlib/march01/frazier/03frazier.html.
Gooden, Paul, Matthew Owen, and Sarah Simon. Scientific Publishing: Knowledge is Power. New York: Morgan Stanley, 2002.
Hayes, Robert M. Strategic Management for Academic Libraries: A Handbook. Westport, Conn.: Greenwood Press, 1993.
Heath, Fred, Colleen Cook, Martha Kyrillidou, and Bruce Thompson. “ARL Index and other validity correlates of LibQUAL+
scores.” portal: Libraries and the Academy 2 (2002): 27-42.
Hernon, Peter, and Robert E. Dugan. Action Plan for Outcomes Assessment in Your Library. Chicago: American Library Association,
2002.
Hernon, Peter, and John R. Whitman. Delivering Satisfaction and Service Quality. Chicago: American Library Association ,2001.
Hernon, Peter, and Ellen Altman. Assessing Service Quality. Chicago: American Library Association, 1998.
Hightower, Christy, Julie Sih, and Adam Tilgham. “Recommendations for Benchmarking Web Site Usage Among Academic
Libraries.” College and Research Libraries 59 (January 1998): 61-79.
Steve Hiller, Martha Kyrillidou and Jim Self, “Assessment in North American research libraries: a preliminary report card.” Performance
Measurement and Metrics 7 (2) (2006): 100‐6.
Jackson, Mary E. Measuring the Performance of Interlibrary Loan Operations in North American Research &College Libraries. Washington,
D.C.: Association of Research of Libraries, 1998.
Johnson, Richard K. “A Question of Access: SPARC, BioOne, and Society-Driven Electronic Publishing.” D-Lib Magazine (May 2000),
accessed on the Internet at http://www.dlib.org/dlib/may00/johnson/05johnson.html on August 21, 2001.
Kling, Rob, Lisa Spector, and Geoff McKim. “The Guild Model.” The Journal of Electronic Publishing 8, no. 1 (August 2002).
Cook, Colleen, Fred Heath, Martha Kyrillidou, and Duane Webster. “The Forging of Consensus: A Methodological Approach to
Service Quality Assessment in Research Libraries – the LibQUAL+ Experience.” Proceedings from the 4th Northumbria
International Conference on Performance Measurement in Libraries and Information Services, edited by Joan Stein, Martha
Kyrillidou, and Denise Davis. Washington, D.C.: Association of Research Libraries, 2002.
Cook, Colleen, Fred Heath, and Bruce Thompson. “Score norms for improving library service quality: A LibQUAL+ study.” portal:
Libraries and the Academy 2 (2002): 13-26.
Cook, Colleen, Fred Heath, Bruce Thompson, and Duane Webster. “LibQUAL+™ Preliminary Results from 2002.” Performance
Measurement and Metrics 4, no. 1 (2003): 38-47.
Cook, Colleen, Fred Heath, Bruce Thompson, and Russell Thompson. The Search for New Measures: The ARL LibQUAL+Project--A
Preliminary Report. Baltimore: Johns Hopkins University Press, 2001. Accessed on the Internet at
http://muse.jhu.edu/demo/pla/1.1cook.html on August 22, 2001.
_______."LibQUAL+: Service Quality Assessment in Research Libraries." IFLA Journal 27 (2001): 264-8.
Council on Library and Information Resources. A Different Approach to the Evaluation of Research Libraries. Research Brief 6.
Washington, D.C.: The Council, 1998.
Crow, Raym. “The Case for Institutional Repositories: A SPARC Position Paper.” Washington, DC: Scholarly Publishing &Academic
Resources Coalition, 2002.
Cummings, Anthony M., et al. University Libraries and Scholarly Communication: A Study Prepared for The Andrew W. Mellon Foundation.
Washington, D.C.: Association of Research Libraries, 1992.
Cummings, M. M. The Economics of Research Libraries. Washington, D.C.: Council on Library Resources, 1986.
Downs, Robert B. “The Growth of Research Collections.” Library Trends: American Library History: 1876-1976 25 (July 1976): 55-80.
_______.“Uniform Statistics for Library Holdings.” Library Quarterly 16 (January 1946): 63-69.
Drake, Miriam A. “Forecasting Academic Library Growth.” College and Research Libraries 37 (January 1976): 53-59.
Frazier, Kenneth. “The Librarians’ Dilemma: Contemplating the Costs of the ‘Big Deal,’” D‐Lib Magazine 7, no. 3 (March 2001),
viewed online at http://www.dlib.org/dlib/march01/frazier/03frazier.html.
Gooden, Paul, Matthew Owen, and Sarah Simon. Scientific Publishing: Knowledge is Power. New York: Morgan Stanley, 2002.
Hayes, Robert M. Strategic Management for Academic Libraries: A Handbook. Westport, Conn.: Greenwood Press, 1993.
Heath, Fred, Colleen Cook, Martha Kyrillidou, and Bruce Thompson. “ARL Index and other validity correlates of LibQUAL+
scores.” portal: Libraries and the Academy 2 (2002): 27-42.
Hernon, Peter, and Robert E. Dugan. Action Plan for Outcomes Assessment in Your Library. Chicago: American Library Association,
2002.
Hernon, Peter, and John R. Whitman. Delivering Satisfaction and Service Quality. Chicago: American Library Association ,2001.
Hernon, Peter, and Ellen Altman. Assessing Service Quality. Chicago: American Library Association, 1998.
Hightower, Christy, Julie Sih, and Adam Tilgham. “Recommendations for Benchmarking Web Site Usage Among Academic
Libraries.” College and Research Libraries 59 (January 1998): 61-79.
Steve Hiller, Martha Kyrillidou and Jim Self, “Assessment in North American research libraries: a preliminary report card.” Performance
Measurement and Metrics 7 (2) (2006): 100‐6.
Jackson, Mary E. Measuring the Performance of Interlibrary Loan Operations in North American Research &College Libraries. Washington,
D.C.: Association of Research of Libraries, 1998.
Johnson, Richard K. “A Question of Access: SPARC, BioOne, and Society-Driven Electronic Publishing.” D-Lib Magazine (May 2000),
accessed on the Internet at http://www.dlib.org/dlib/may00/johnson/05johnson.html on August 21, 2001.
Kling, Rob, Lisa Spector, and Geoff McKim. “The Guild Model.” The Journal of Electronic Publishing 8, no. 1 (August 2002).
