42 · Survey Results: Survey Questions and Responses
On-site Services
Our Access Services department provides information on our website to library users who want to request material from
our off-site storage facility. This does not include details about how materials were selected for remote storage. We have
no formal communication strategy for the selection process itself and have not needed one beyond answering questions
as they come up, which happens infrequently.
Public Relations in concert with Associate Dean
Senior administration and public relations staff
Senior library administrators in the Office of the Vice Provost
Storage, Acquisitions
The Libraries started sending materials to the off-site facility in 2002, so this activity has long been part of our
practice. Our efforts started when we needed to consolidate two branch libraries into one as a summer project. Library
Development and Communication worked with senior administrators to craft announcements about the project. The
press release, though, was largely about the closing of one facility for duration of the project, not the materials that
would be moved off-site, instead providing a contact for concerned constituents. Efforts focused on sending print serials
where the Libraries also provided online access. There was considerable consultation done in advance with faculty to
get their input.
There is no on-going communications strategy.
This is so standard for us that we do not generally have mass communication.
This was a joint venture between Access Services and Collection Development.
TUG Information Resources group has been a key part in crafting central messaging. Locally, the Information Resources
Management Committee has been the lead in developing the messaging and accompanying material. It is chaired by the
AUL, Information Resources &Academic Excellence and includes the Heads, Information Services &Resources, Head,
Acquisitions, Head, Cataloguing, and liaison librarians.
28. Were external sources of information, such as reports from Ithaka, ARL, ALA, OCLC, etc., consulted
when developing the communication strategy? N=44
Yes 13 30%
No 31 70%
If yes, please briefly describe which reports. N=9
CRL PAPR, RLG Malpas Report, OCLC Lizanne Payne (2007), WEST “Collections Model” document
Ithaka, ARL, OCLC
Ithaka, OCLC
Not sure really. The off-site storage has been around for more than ten years, but none of the people involved in
launching it and communicating about it are still here. More recently, we have relied on OCLC reports on shared print
the most.
OCLC Print Management at Mega Scale, ARL Statistics, Ithaka faculty survey
On-site Services
Our Access Services department provides information on our website to library users who want to request material from
our off-site storage facility. This does not include details about how materials were selected for remote storage. We have
no formal communication strategy for the selection process itself and have not needed one beyond answering questions
as they come up, which happens infrequently.
Public Relations in concert with Associate Dean
Senior administration and public relations staff
Senior library administrators in the Office of the Vice Provost
Storage, Acquisitions
The Libraries started sending materials to the off-site facility in 2002, so this activity has long been part of our
practice. Our efforts started when we needed to consolidate two branch libraries into one as a summer project. Library
Development and Communication worked with senior administrators to craft announcements about the project. The
press release, though, was largely about the closing of one facility for duration of the project, not the materials that
would be moved off-site, instead providing a contact for concerned constituents. Efforts focused on sending print serials
where the Libraries also provided online access. There was considerable consultation done in advance with faculty to
get their input.
There is no on-going communications strategy.
This is so standard for us that we do not generally have mass communication.
This was a joint venture between Access Services and Collection Development.
TUG Information Resources group has been a key part in crafting central messaging. Locally, the Information Resources
Management Committee has been the lead in developing the messaging and accompanying material. It is chaired by the
AUL, Information Resources &Academic Excellence and includes the Heads, Information Services &Resources, Head,
Acquisitions, Head, Cataloguing, and liaison librarians.
28. Were external sources of information, such as reports from Ithaka, ARL, ALA, OCLC, etc., consulted
when developing the communication strategy? N=44
Yes 13 30%
No 31 70%
If yes, please briefly describe which reports. N=9
CRL PAPR, RLG Malpas Report, OCLC Lizanne Payne (2007), WEST “Collections Model” document
Ithaka, ARL, OCLC
Ithaka, OCLC
Not sure really. The off-site storage has been around for more than ten years, but none of the people involved in
launching it and communicating about it are still here. More recently, we have relied on OCLC reports on shared print
the most.
OCLC Print Management at Mega Scale, ARL Statistics, Ithaka faculty survey
