SPEC Kit 344: Talent Management · 97
NORTHWESTERN UNIVERSITY
Recognizing and Rating Northwestern Behaviors
Recognizing and Rating Northwestern Behaviors
Requires close supervision,
even on routine assignments
Performs work independently without
being asked takes ownership and
follows through
Significantly exceeds expectations by
doing more than is required and by
initiating and implementing new projects
Operates in reactive mode
often does things only when asked
Anticipates problems proactively
addresses issues
Recognizes and seizes opportunities even
if outside of normal job duties
Misses deadlines
often requests extensions
Meets deadlines Pursues solutions to problems with a
sense of urgency beats deadlines
Adheres to ineffective methods
after being asked to change
Generates innovative ideas, approaches,
and solutions
Ideas are adopted by the department or
the University
Fails to meet basic responsibilities Fulfills all primary responsibilities Seeks new challenges and secondary
responsibilities
Does not help others beyond regular
job responsibilities
Looks for extra ways to help colleagues
and customers
Formally recognized for going “above and
beyond the call of duty” (thank you notes,
Northwestern Service Excellence
Awards)
Takes little or no action when things
go wrong
Offers to help work toward solutions
when things go wrong
Takes charge and finds solutions when
things go wrong
Cannot always be trusted to
follow through
Earns trust by doing what he/she says will
be done
Always does what he/she says will be
done is noted for trustworthiness and
dependability
Initiative
Needs improvement Effective Outstanding
8 Northwestern University Recognizing and Rating Northwestern Behaviors
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