90 · Representative Documents: Competency Models
NORTHWESTERN UNIVERSITY
Recognizing and Rating Northwestern Behaviors
Working in the area of performance excellence and
assessment over the past several years, staff in Human
Resources have identified what we call “Northwestern
behaviors.” These are desired behaviors that are con-
sistent with Northwestern’s goals and, if encouraged in
and developed by our employees, will help make the
University an even better place to work, learn, and live.
True success in the workplace depends both on what
we accomplish and how we get things done. In the
Performance Excellence Process, what we accomplish
are performance objectives and how we accomplish things
are Northwestern behaviors. Employees of the University
are encouraged to demonstrate the following behaviors
in order to successfully accomplish their performance
objectives.
Coachability: Being receptive to feedback willing to learn
embracing continuous improvement.
Collegiality: Being helpful, respectful, approachable, and
team oriented building strong working relationships and
a positive work environment.
Communication: Balancing listening and talking speaking
and writing clearly and accurately influencing others
keeping others informed.
Compliance: Honoring University policies and regulatory
requirements.
Customer focus: Striving for high customer satisfaction
going out of the way to be helpful and pleasant
making it as easy as possible for the customer (rather
than the department or the University).
Efficiency: Planning ahead managing time well
being on time being cost conscious thinking of
better ways to do things.
Initiative: Taking ownership of work doing what is
needed without being asked following through.
Leadership (as applicable): Setting clear expectations
reviewing progress providing feedback and guidance
holding people accountable.
Detailed examples of these behaviors outstanding,
effective, and needs improvement follow.
Recognizing and Rating Northwestern Behaviors
1 Northwestern University Recognizing and Rating Northwestern Behaviors
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