SPEC Kit 344: Talent Management · 53
Please briefly describe the other purpose(s). N=1
Job classification and pay grades
31. Please briefly describe up to three critical competencies your employees need to possess in order
for your library to successfully meet its goals and strategies. N=31
Ability to articulate the foundations of the profession, i.e., ethics, values, and principles of librarianship. Ability
to articulate concepts and issues and methods related to management of knowledge resources. Proficiency with
communication, information, and related technologies as they affect resources, service delivery, and use of the library.
Ability to change and adapt. Communications. Technical/digital skills.
Ability to cope with change, flexible/adaptable. Interpersonal communication skills, people skills. Responsibility,
leadership, problem solving, owning work that relates to service area.
Ability to seek solutions. Collaborative/emotionally intelligent. Flexibility.
Ability to work creatively, collaboratively, and effectively, both as a team member and independently. Capacity to thrive
in an innovative, ambiguous, future-oriented environment and respond effectively to changing needs and priorities.
Outstanding written and oral communication skills, interpersonal skills, and ability to provide exceptional service to a
diverse clientele.
Assessment
Collaboration. Communication. Flexibility.
Communication. Collaboration. Respect and civility.
Communication effectiveness. Ability to work with others. Innovation.
Communication skills. Teamwork skills. Motivation.
Customer focus. Integrity and trust. Diversity.
Customer focus. Service excellence. Continuous improvement.
Customer service. Change management/teamwork/collaboration. Problem solving and judgment.
Effective oral and written communication skills. Ability to work in a collaborative environment. Ability to apply technical
skills and knowledge to support university activities.
Envision the future. Engage and support others. Focus on results.
Excellent customer service skills to meet the needs of students, faculty and the community. Commitment to service to
the university and the University Libraries. Commitment to professional development.
Flexibility. Teamwork. Innovation.
Flexibility. Change management.
Flexibility. Self-awareness. Organizational acumen.
Innovation and quality. Deep subject/process/technical expertise. Collaboration and teamwork.
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