SPEC Kit 344: Talent Management · 155
SOUTHERN ILLINOIS UNIVERSITY
Administrative/Professional Employee Performance Evaluation
hro3015
04/10
Employee Number Employee Name
Adaptability
UNSATISFACTORY
Does not perform tasks with the independence appropriate to the assignment. Work
deteriorates under stress.
MARGINAL Does not adapt well to change. Doesn't follow through on commitments. Needs
encouragement to meet new challenges.
EFFECTIVE
Accepts, adapts, and adjusts to new or changing ideas, technology, situations, and/or
conditions. Explores and supports new ideas and initiatives.
HIGHLY EFFECTIVE Adapts quickly to changes. Is able to handle unexpected crises appropriately. Willingly
accepts additional responsibility. Looks outside area of expertise.
OUTSTANDING Assumes leadership role in changing situations to motivate others to accept the change.
Takes prudent risks to create value. Recognizes needs and originates actions.
U
M
E
HE
O
Comments: Required if Unsatisfactory or Outstanding is checked.
Customer Service
UNSATISFACTORY Demonstrates an uncaring attitude toward impact of performance on customer service.
Fails to seek improvement in quality and delivery of services.
MARGINAL
Demonstrates difficulty maintaining composure and objectivity when encountering
challenging internal or external customers. Only occasionally seeks to improve the quality
of service delivered.
EFFECTIVE Responds quickly to customer concerns and requests, reacting constructively to needs
and priorities. Seeks to improve quality of services.
HIGHLY EFFECTIVE Solicits feedback on the quality of services. Consistently goes beyond expectations for the
customer. Encourages and promotes continuous improvement in quality of customer care.
OUTSTANDING
Promotes excellence in customer service for both internal and external customers at all
times. Helps remove barriers to excellence in customer service. Leads the department in
providing quality of service and providing service related guidance.
U
M
E
HE
O
Comments: Required if Unsatisfactory or Outstanding is checked.
FOCUS JOB PERFORMANCE FACTORS -2 of the 5 are required for all employees. Do not complete more than 2.
Adherence to Guidelines
UNSATISFACTORY Fails to comply with applicable state and federal laws and/or university policies.
MARGINAL
Inconsistently follows applicable state and federal laws and/or university policies.
Performance needs improvement in order to minimize danger to self, fellow workers, and
property.
EFFECTIVE Complies with applicable state and federal laws and/or university policies. Work habits
ensure the safety of fellow workers and to property.
HIGHLY EFFECTIVE
Is knowledgeable and consistently complies with applicable state and federal laws and/or
university policies. Work habits provide a positive example to follow.
OUTSTANDING Mandates compliance with applicable state and federal laws and/or university policies. Is
the “go to” person for interpretation of laws and/or policies.
U
M
E
HE
O
Comments: Required if Unsatisfactory or Outstanding is checked.
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