SPEC Kit 344: Talent Management · 75
UNIVERSITY OF CALGARY
Core Competency Descriptors
http://www.ucalgary.ca/hr/system/files/Core-Competency-Descriptors.pdf
2
• COMMUNICATION EFFECTIVENESS: Communication Methods
The person performing this job is typically or frequently expected to demonstrate the following behaviours,
skills, knowledge:
Phase I -Understands different methods of communication (eg. written, in person, e-mail, telephone, fax)
and selects the appropriate method.
Phase II -Provides and receives information using the most effective/efficient/appropriate medium and
technology based on what needs to be communicated and to whom.
Phase III -Develops communication strategies, standards, and/or policies that make effective use of
different approaches and technologies for different audiences.
• COMMUNICATION EFFECTIVENESS: Communication Understanding
The person performing this job is typically or frequently expected to demonstrate the following behaviours,
skills, knowledge:
Phase I -Communicates information to others, making sure the information has been understood.
Phase II -Ensures effective understanding of communication in a variety of situations with audiences of
differing needs and expectations.
Phase III -Understands communication processes and dynamics applies this to ensure effective
communication in a variety of situations and with audiences of differing needs and expectations.
• COMMUNICATION EFFECTIVENESS: Technical Information
The person performing this job is typically or frequently expected to demonstrate the following behaviours,
skills, knowledge:
Phase I -Provides technical information and instructions to others clearly and appropriately.
Phase II -Adjusts terminology and approaches when communicating technical information to others.
Phase III -Recognizes different levels of knowledge and understanding when communicating complex
technical matters plans communications accordingly.
• NEGOTIATION/PROBLEM SOLVING: Supportive Approaches
The person performing this job is typically or frequently expected to demonstrate the following behaviours,
skills, knowledge:
Phase I -Remains composed, in control, and patient during stressful or emotional communication situations.
Phase II -Maintains composure in challenging situations uses a positive problem solving approach to
achieve desired results.
Phase III -Demonstrates a well developed ability to successfully manage complex, challenging
communication situations.
• NEGOTIATION/PROBLEM SOLVING: Methods and Techniques
The person performing this job is typically or frequently expected to demonstrate the following behaviours,
skills, knowledge:
Phase I -Contributes to solution of problems through respectfully listening, clarifying understanding, and
taking appropriate follow-up action.
Phase II -Resolves issues through seeking common interests and developing mutually satisfactory
solutions.
Phase III -Negotiates and manages the boundaries of discussions in a timely, constructive manner by
interjecting, clarifying, summarizing points, seeking consensus and setting timelines.
UNIVERSITY OF CALGARY
Core Competency Descriptors
http://www.ucalgary.ca/hr/system/files/Core-Competency-Descriptors.pdf
2
• COMMUNICATION EFFECTIVENESS: Communication Methods
The person performing this job is typically or frequently expected to demonstrate the following behaviours,
skills, knowledge:
Phase I -Understands different methods of communication (eg. written, in person, e-mail, telephone, fax)
and selects the appropriate method.
Phase II -Provides and receives information using the most effective/efficient/appropriate medium and
technology based on what needs to be communicated and to whom.
Phase III -Develops communication strategies, standards, and/or policies that make effective use of
different approaches and technologies for different audiences.
• COMMUNICATION EFFECTIVENESS: Communication Understanding
The person performing this job is typically or frequently expected to demonstrate the following behaviours,
skills, knowledge:
Phase I -Communicates information to others, making sure the information has been understood.
Phase II -Ensures effective understanding of communication in a variety of situations with audiences of
differing needs and expectations.
Phase III -Understands communication processes and dynamics applies this to ensure effective
communication in a variety of situations and with audiences of differing needs and expectations.
• COMMUNICATION EFFECTIVENESS: Technical Information
The person performing this job is typically or frequently expected to demonstrate the following behaviours,
skills, knowledge:
Phase I -Provides technical information and instructions to others clearly and appropriately.
Phase II -Adjusts terminology and approaches when communicating technical information to others.
Phase III -Recognizes different levels of knowledge and understanding when communicating complex
technical matters plans communications accordingly.
• NEGOTIATION/PROBLEM SOLVING: Supportive Approaches
The person performing this job is typically or frequently expected to demonstrate the following behaviours,
skills, knowledge:
Phase I -Remains composed, in control, and patient during stressful or emotional communication situations.
Phase II -Maintains composure in challenging situations uses a positive problem solving approach to
achieve desired results.
Phase III -Demonstrates a well developed ability to successfully manage complex, challenging
communication situations.
• NEGOTIATION/PROBLEM SOLVING: Methods and Techniques
The person performing this job is typically or frequently expected to demonstrate the following behaviours,
skills, knowledge:
Phase I -Contributes to solution of problems through respectfully listening, clarifying understanding, and
taking appropriate follow-up action.
Phase II -Resolves issues through seeking common interests and developing mutually satisfactory
solutions.
Phase III -Negotiates and manages the boundaries of discussions in a timely, constructive manner by
interjecting, clarifying, summarizing points, seeking consensus and setting timelines.
