SPEC Kit 344: Talent Management · 93
NORTHWESTERN UNIVERSITY
Recognizing and Rating Northwestern Behaviors
Recognizing and Rating Northwestern Behaviors
Interrupts others does not listen
attentively comes across as
condescending
Demonstrates respect for others
by listening actively demonstrates
appropriate nonverbal behaviors
verifies understanding
Encourages and values input shows an
interest in others’ needs and concerns
even when under pressure
Fails to share pertinent information Shares (accurate) information openly
and honestly and in a timely and
assertive fashion
Anticipates communication needs and
shares information effectively with all
levels of the organization
Speaks unclearly, which prompts
recipients to ask for clarification
Speaks clearly avoids vagueness,
ambiguity, and mixed messages
demonstrates appropriate nonverbal
behaviors
Promotes and uses candid and open
speaking style
Written communication often contains
errors
Presents facts and ideas accurately
and clearly in writing
Notes and reports are often forwarded
and cited
People tend to “tune out” this person
during discussions
Proposes ideas persuasively in
oral communication
People often enjoy listening to this person
talk and are influenced by him/her
Uses oral communication when
written would be more appropriate
and vice versa
Uses appropriate communication
channels and length depending on
message and audience
Uses exactly the right medium
(e-mail, voice mail, in person) at just the
right length depending on message and
audience
Shares confidential information with
inappropriate parties
Maintains confidence as appropriate Sought after as a confidant
Demonstrates passive or aggressive
verbal and/or nonverbal behaviors
during conflict
Demonstrates assertive verbal and/or
nonverbal behaviors during conflict
Resolves conflicts and opens lines
of communication
Communication
Needs improvement Effective Outstanding
4 Northwestern University Recognizing and Rating Northwestern Behaviors
Previous Page Next Page