SPEC Kit 344: Talent Management · 173
SOUTHERN ILLINOIS UNIVERSITY
Civil Service Employee Performance Evaluation
hro5015
04/08
Employee Name Employee Number
Creativity
UNSATISFACTORY
Resistant to new solutions and procedures. Fails to demonstrate originality in performance
of duties.
MARGINAL
Lacks resourcefulness. Could demonstrate more originality. Should be more open to
suggestions to improve operations.
EFFECTIVE
Contributes fresh ideas. Accepts suggested new ideas and procedures. Makes
suggestions to improve operations.
HIGHLY EFFECTIVE Innovative. Seeks alternative solutions.
OUTSTANDING Produces creative solutions. Is recognized as a creative thinker and problem-solver.
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Comments: Required if Unsatisfactory or Outstanding is checked.
Customer Service
UNSATISFACTORY
Demonstrates an uncaring attitude toward impact of performance on customer service.
Fails to seek improvement in quality and delivery of services.
MARGINAL
Demonstrates difficulty maintaining composure and objectivity when encountering
challenging internal or external customers. Only occasionally seeks to improve the quality
of service delivered.
EFFECTIVE
Responds quickly to customer concerns and requests, reacting constructively to needs
and priorities. Seeks to improve quality of services.
HIGHLY EFFECTIVE
Solicits feedback on the quality of services. Consistently goes beyond expectations for the
customer. Encourages and promotes continuous improvement in quality of customer care.
OUTSTANDING
Promotes excellence in customer service for both internal and external customers at all
times. Helps remove barriers to excellence in customer service. Leads the department in
providing quality of service and providing service related guidance.
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Comments: Required if Unsatisfactory or Outstanding is checked.
Knowledge, Use and Care of Equipment
UNSATISFACTORY
Lacks knowledge of and improperly uses tools, equipment, and property. Fails to maintain
equipment. Does not identify and fails to report maintenance needs. Creates dangerous
situations.
MARGINAL
Needs direction in maintaining equipment and/or property. Inconsistently identifies and
reports maintenance needs.
EFFECTIVE
Knowledgeable in the proper use of tools, equipment, and property. Maintains equipment
and/or property according to procedures and policies. Identifies and reports maintenance
needs.
HIGHLY EFFECTIVE Can be trusted to properly use and care for equipment. Provides guidance to coworkers.
OUTSTANDING
Knowledgeable in industry trends and makes equipment recommendations to improve
efficiencies and effectiveness. Takes a leadership role in training peers in use and care of
equipment.
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Comments: Required if Unsatisfactory or Outstanding is checked.
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