76 · Representative Documents: Competency Models
UNIVERSITY OF CALGARY
Core Competency Descriptors
http://www.ucalgary.ca/hr/system/files/Core-Competency-Descriptors.pdf
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COLLABORATION: Approaches and Methods
The person performing this job is typically or frequently expected to demonstrate the following behaviours,
skills, knowledge:
Phase I -Interacts with others in a courteous, pleasant, helpful manner.
Phase II -Demonstrates empathy, understanding and patience in all communications.
Phase III -Deals with sensitive and confidential issues using empathy and well developed discretion and
judgement coaches and advises others.
COLLABORATION: Information Sharing
The person performing this job is typically or frequently expected to demonstrate the following behaviours,
skills, knowledge:
Phase I -Shares work information with colleagues appropriately and promptly.
Phase II -Communicates with colleagues so they are able to complete their work with minimum error and
requests for clarification.
Phase III -Ensures others have the necessary information to carry out their work, choosing the appropriate
means to communicate this information.
COLLABORATION: Enabling Participation of Others
The person performing this job is typically or frequently expected to demonstrate the following behaviours,
skills, knowledge:
Phase I -Provides others with the opportunity to give information without unnecessary interruption.
Phase II -Invites and supports participation of others in meetings or other interactions.
Phase III -Promotes and ensures full participation and open communication in meetings and other
situations.
COLLABORATION: Feedback
The person performing this job is typically or frequently expected to demonstrate the following behaviours,
skills, knowledge:
Phase I -Accepts and discusses performance feedback in a receptive, congenial manner, making
adjustments as appropriate.
Phase II -Seeks, gives, and receives performance feedback positively and constructively.
Phase III -Promotes an open and respectful environment where feedback is regularly requested, offered
and positively received in order to improve performance.
COLLABORATION: Supporting Contacts/Networks
The person performing this job is typically or frequently expected to demonstrate the following behaviours,
skills, knowledge:
Phase I -Determines when it is necessary to obtain additional information or provide it to others, and uses
the appropriate means to do so.
Phase II -Develops referral contacts with those in other areas, and interacts with these effectively.
Phase III -Develops and productively uses a diverse network of internal and/or external contacts and
resources to enhance access to timely and appropriate information.
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