30 · Survey Results: Survey Questions and Responses
We incorporated new learning commons partners into the space (Writing Services, Learning Skills, Career Centre).
We’ve reorganized our reference services.
With increased number of enclosed group study spaces we have found it beneficial to create a reservation system. We
purchased a web-based system with touch screens at the rooms for making reservations or by accessing with campus ID
and password on the web.
Comments N=20
Added multimedia classroom to campus classroom booking system so departments can book their for-credit
multimedia-rich classes in our space.
As a result of developing new learning spaces we have integrated our main service desk, eliminated the concept of
a separate reserve desk area, added in device charging stations, and have begun lending video games, video game
peripherals, as well as other technologies. In addition, we extended our weekend hours.
Brought many services into the Learning Commons established new service point for the Digital Media Lab.
Campus IT staff now work side-by-side with library staff in the undergraduate library. Additional IT services offered from
dedicated service point in Humanities, Social Sciences and Education (HSSE) library.
Circulation, technology support, and reference services are provided from same central location on the main
library floor.
Cross-trained librarians and IT staff to provide tier 1 level of service for both library and IT questions.
Developed visualization services in a new Digital Scholarship Lab.
IT Help Desk moved to share Information Desk with Reference. Brought in Learning Support Services (tutoring, testing)
and Math Classrooms and Labs. Provide IT support to students using new technologies. Lend more equipment
and adaptors.
IT Help Desk, IT central printing, Writing Program tutors, reconfigured reference desk as research center.
Library West, Science Library, and Health Science Center Library moved to combined service desk models.
More time is spent managing technology or responding to tech questions.
Public exhibit space has been developed which has increased services and partnership opportunities. We are in the
process of implementing tiered reference services and developing a multi-media learning space, both of which will
involve adding, reorganizing, and combining services.
Technology support desks staffed by Peer Consultants (student workers).
The multiple-library and complexity of the campus makes this hard to capture in a single scenario. The three libraries
most directly affected by changes in service and administrative structures to support next generation learning spaces
are the undergraduate library, the education library, and the engineering library, and those three environments are
for the most part being used as examples for this survey. Other libraries have either traditional learning spaces (e.g.,
information literacy classrooms) or not much space to work with (many small departmental libraries). Memorial Library,
the largest library on campus, created an events space that allows multiple uses—both programming and learning—
including author talks, film showings, seminars, etc. This space is not open to the public outside of event use and is used
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