SPEC Kit 304: Social Software in Libraries · 101
Challenge 1 Challenge 2 Challenge 3
Blogs can take time to monitor and keep
Encountering coordination difﬁculties
getting podcasts mounted on campus
iTunes server. TC
Staff resistance to new ways to doing
Bringing them to patrons’ attention.
Patrons are busy, they need low barrier
ways to participate.
Proliferation of authentication credentials,
need for a single sign on solution for these
types of services. TC
Buy-in of staff to try new applications and
tools (lack of comfort).
Time spent in training staff/offering
technical support so that they are able to
utilize the software applications.
Finding how the applications and tools
can be integrated with the Library’s Web
presence and services. Ensuring blogs
and other applications are relevant and
vital. What is the purpose of the social
software, to engage the library users to
convey information? CP
Computer security issues.
Measuring effectiveness of using these
Providing ongoing support and stafﬁng
(for training, time, and number of staff
needed to support a new service in an
already busy portfolio of activities). T, ST,
Developing new Web presences that
include social software in meaningful
Acceptance by most staff.
Capturing the value of particular software,
e.g., capitalizing on tagging to make
information more ﬁndable. O
Difﬁcult to keep up with the latest
Finding suitable applications that will
return a good return on investment of
Creating awareness among library
administrators about how the technologies
are being used by librarians. A
Finding staff time to monitor and support
a distributed series of services. T
Marketing—getting users to know about
these services. M
Privacy issues with using commercial
social software. SP
Finding time to develop skills in new
Keeping content updated on all sites.