62 · Survey Results: Survey Questions and Responses
14. VOIP (Voice Over Internet Protocol) services. Specify an example of a VOIP service used. N=18
Skype 10 53%
VoIP phones 3 16%
Adobe Acrobat Connect 2 11%
Elluminate 1 5%
Horizon live classroom 1 5%
Horizon Wimba 1 5%
Second Life voice chat 1 5%
Year first implemented.
Range: 1996 to 2008
0
5
10
15
20
25
2008 2007 2006 2005 2005
10
2
1
3 2
Brief description of how the library is using the site.
Skype
“Earliest use of VOIP was for intra-university VOIP service, “CU-See-Me” ca. 1996, which was a point-
to-point communication device for patrons to ask reference questions. Now using Skype instead of phone
services for podcast interviews, connecting with clients for enterprise units’ business operations, connecting
with international project partners.”
“We use Skype to talk with librarians and other people around the world. We have not started to use it with
patrons. Although, to tell you the truth, I am not 100% sure of that.”
“Internal communication between staff, and external communication between staff and collaborators/team
members outside campus.”
Responses
14. VOIP (Voice Over Internet Protocol) services. Specify an example of a VOIP service used. N=18
Skype 10 53%
VoIP phones 3 16%
Adobe Acrobat Connect 2 11%
Elluminate 1 5%
Horizon live classroom 1 5%
Horizon Wimba 1 5%
Second Life voice chat 1 5%
Year first implemented.
Range: 1996 to 2008
0
5
10
15
20
25
2008 2007 2006 2005 2005
10
2
1
3 2
Brief description of how the library is using the site.
Skype
“Earliest use of VOIP was for intra-university VOIP service, “CU-See-Me” ca. 1996, which was a point-
to-point communication device for patrons to ask reference questions. Now using Skype instead of phone
services for podcast interviews, connecting with clients for enterprise units’ business operations, connecting
with international project partners.”
“We use Skype to talk with librarians and other people around the world. We have not started to use it with
patrons. Although, to tell you the truth, I am not 100% sure of that.”
“Internal communication between staff, and external communication between staff and collaborators/team
members outside campus.”
Responses
