20 · Survey Results: Survey Questions and Responses
Instant Messenging/Chat
2002
Online chat software for reference
Ask a Librarian LIVE -online chat reference service
iChat
AskLive -IM reference using QuestionPoint
Live chat developed as part of QuestionPoint software
2003
Blog for eHelp (virtual reference service)
Blog
OCLC QuestionPoint, Movable Type, Media Wiki
QuestionPoint
2004
RSS Feeds, Blogs
IM, Blogs, RSS, Social Networking
Wiki
Blogs
IM
2005
QuestionPoint Flickr Blog RSS
Reference Blog using Case’s Movable Type Service
Blogging
Wiki
Blog
Wiki and blog
Instant messenger service
Instant Messaging
Wiki
Internal Wiki
Internal blog