64 · Survey Results: Survey Questions and Responses
Other
Cisco VOIP Phones, Skype, Second Life Voice Chat
We got VOIP phones in 2007, but Skype has been in use for years on a decentralized basis, Second Life voice
chat came up this year or last year, and similar products have been used based on individual need.
Please indicate the main goals for using this particular tool. Check all that apply. N=19
N
Connecting staff at different library institutions 1 10 9 1 3 2 12
Connecting library staff within your library/institution 2 8 8 — 2 1 10
Connecting library staff with library users 4 8 7 5 4 2 10
Connecting library users with library users 1 2 2 1 1 1 3
Connecting other groups — 3 5 2 2 2 6
Please describe the “other groups.”
“Community users can use the service.”
“Faculty and staff of the institution, vendors, service providers, general public, etc.”
“Interviewees, clients, project partners at other institutions.”
“Other people besides librarians.”
Please describe the other type(s) of experience(s) and the corresponding group.
“Create content for podcasts using Skype (with recording program, ‘Pamela’).”
“To save money.”
“As above, Web seminars and online meetings.”
“Institution mandated move to VOIP.”
“Provide targeted library instruction for groups of students. This tool enables students to connect with each
other as well as with librarians.”
“This is mainly used for national committee conference calls, calls to grant partners, and the like.”
To
enable
discovery
To
share
information
To
enable
timely
communication
To
market
library
services
To
establish
rapport
Other
type
of
experience
Other
Cisco VOIP Phones, Skype, Second Life Voice Chat
We got VOIP phones in 2007, but Skype has been in use for years on a decentralized basis, Second Life voice
chat came up this year or last year, and similar products have been used based on individual need.
Please indicate the main goals for using this particular tool. Check all that apply. N=19
N
Connecting staff at different library institutions 1 10 9 1 3 2 12
Connecting library staff within your library/institution 2 8 8 — 2 1 10
Connecting library staff with library users 4 8 7 5 4 2 10
Connecting library users with library users 1 2 2 1 1 1 3
Connecting other groups — 3 5 2 2 2 6
Please describe the “other groups.”
“Community users can use the service.”
“Faculty and staff of the institution, vendors, service providers, general public, etc.”
“Interviewees, clients, project partners at other institutions.”
“Other people besides librarians.”
Please describe the other type(s) of experience(s) and the corresponding group.
“Create content for podcasts using Skype (with recording program, ‘Pamela’).”
“To save money.”
“As above, Web seminars and online meetings.”
“Institution mandated move to VOIP.”
“Provide targeted library instruction for groups of students. This tool enables students to connect with each
other as well as with librarians.”
“This is mainly used for national committee conference calls, calls to grant partners, and the like.”
To
enable
discovery
To
share
information
To
enable
timely
communication
To
market
library
services
To
establish
rapport
Other
type
of
experience
