SPEC Kit 304: Social Software in Libraries · 19
Social Software Beginnings
3. Please enter the year in which your library first began using social software and the first type(s) of
software/service used. N=61
Year
Range: 1996 to 2008
Software/Service
2000
IM (interlibrary communications)
CU-C Me (VOIP)
Inter-office chat communication, then chat reference
2000
Home-grown chat
2001
Chat/instant messenger
LiveChat, Tutor.com, IM
IM
Wikipedia, IM, blogs
LSSI virtual reference software
AOL Instant Messenger
0
5
10
15
20
25
2008 2007 2006 2005 2004 2003 2002 2001 2000 2000
3
1
7
5 4
5
22
7 6
1
Responses