SPEC Kit 304: Social Software in Libraries · 55
Please describe the “other groups.”
“Any community user and scholars interested in the Center for Digital Research in the Humanities.”
“Campus IT end-user support who often receive reports of ‘problems.’”
“Legal researchers not affiliated with the university.”
“RCS is not really a ‘connecting’ application it’s a more flexible way for users to get library resources,
information.”
“The American public.”
“Users of INFOMINE.”
Please describe the other type(s) of experience(s) and the corresponding group.
“Using library collections more effectively.”
13. Chat or instant messenger services. Specify an example of a chat/instant messenger service used
at your library. N=59
See below for examples of chat/instant messenger service uses.
Year first implemented.
Range: 1993 to 2008
0
5
10
15
20
25
2008 2007 2006 2005 2004 2003 2002 2001 2000 2000
10
3
12
1
5
8
3
6
7
2
Brief description of how the library is using the site.
Responses are broken down into three categories: 1) Chat and IM 2) IM Only and 3) Chat
Only. IM refers to commercial Instant Messeging services like AOL IM, Yahoo Messenger,
Responses