Things
we
Are
re-­‐Imagining…
l
Service
Transactions
vs.Service
Experiences
l
What
is
it
like
for
our
patrons
to…
l
Enter
the
library?
l
Check
out
a
book?
l
Print
an
article?
l
Ask
for
help?
l
Study
with
their
friends?
96 · Representative Documents: Service Philosophy
Texas A&M University
Why Not…re-Imagine the library