210 · Selected Resources: Books and Journal Articles
Mitchell, Marilyn. Library Workflow Redesign: Six Case Studies. Washington, DC: Council on Library and
Information Resources, 2007.
Montanelli, Dale S., and Patricia Stenstrom. People Come First: User-Centered Academic Library Service. Chicago:
Association of College and Research Libraries, 1999.
Moropa, Robert. “Academic Libraries in Transition: Some Leadership Issues—a Viewpoint.” Library
Management 31, no. 6 (2010): 381–90.
Munson, Doris, and Suzanne Milton. “The Orbis Cascade Merger and Its Impact on Patron-Initiated
Borrowing.” Journal of Access Services 6, no. 3 (2009): 346–58.
Neal, James G. “Advancing from Kumbaya to Radical Collaboration: Redefining the Future Research
Library.” Journal of Library Administration 51, no. 1 (2011): 66–76.
Neelameghan, A. “Library and Information Services: User-Centric Models.” Information Studies 14, no. 4
(2008): 249–56.
Neely, Teresa Y., and Kuang-Hwei Lee-Smeltzer. “Diversity Now: People, Collections, and Services in
Academic Libraries: Selected Papers from the Big 12 Plus Libraries Consortium Diversity Conference.”
New York, 2002.
Oblinger, Diana. Learning Spaces. Boulder, CO: EDUCAUSE, 2006. http://www.educause.edu/books/
learningspaces/10569.
Olivares, Olivia. “The Sufficiently Embedded Librarian: Defining and Establishing Productive Librarian-
Faculty Partnerships in Academic Libraries.” Public Services Quarterly 6, no. 2–3 (2010): 140–49.
Paterson, Neil. “An Investigation into Customer Service Policies and Practices within the Scottish College
Library Sector: A Comparison between the Customer Service Exemplars from the Retail Sector with
Current Scottish College Library Practice.” Journal of Librarianship and Information Science 43, no. 1 (2011):
14–21.
Pritchard, Peggy. “The Embedded Science Librarian: Partner in Curriculum Design and Delivery.” Journal of
Library Administration 50, no. 4 (2010): 373–96.
Pritchard, Sarah M. “A Wider View of Librarians in the Academy.” portal: Libraries and the Academy 11, no. 1
(2011): 463–65.
Quinsee, Susannah, and Bullimore Anise. “Creating the Strategic Learning Environment at City University
London.” Campus-Wide Information Systems 28, no. 4 (2011): 275–88.
Rader, Hannelore B. “A New Academic Library Model: Partnerships for Learning and Teaching.” College &
Research Libraries News 62, no. 4 (2001): 393–96.
Radford, Marie L. The Reference Encounter: Interpersonal Communication in the Academic Library. Chicago:
Association of College and Research Libraries, 1999.
Ramsay, Karen M. “B.D. (before Digital)-A.D. (after Digital): Rethinking Space in a Mid-Sized Academic
Library.” Technical Services Quarterly 19, no. 4 (2002): 31–8.
Mitchell, Marilyn. Library Workflow Redesign: Six Case Studies. Washington, DC: Council on Library and
Information Resources, 2007.
Montanelli, Dale S., and Patricia Stenstrom. People Come First: User-Centered Academic Library Service. Chicago:
Association of College and Research Libraries, 1999.
Moropa, Robert. “Academic Libraries in Transition: Some Leadership Issues—a Viewpoint.” Library
Management 31, no. 6 (2010): 381–90.
Munson, Doris, and Suzanne Milton. “The Orbis Cascade Merger and Its Impact on Patron-Initiated
Borrowing.” Journal of Access Services 6, no. 3 (2009): 346–58.
Neal, James G. “Advancing from Kumbaya to Radical Collaboration: Redefining the Future Research
Library.” Journal of Library Administration 51, no. 1 (2011): 66–76.
Neelameghan, A. “Library and Information Services: User-Centric Models.” Information Studies 14, no. 4
(2008): 249–56.
Neely, Teresa Y., and Kuang-Hwei Lee-Smeltzer. “Diversity Now: People, Collections, and Services in
Academic Libraries: Selected Papers from the Big 12 Plus Libraries Consortium Diversity Conference.”
New York, 2002.
Oblinger, Diana. Learning Spaces. Boulder, CO: EDUCAUSE, 2006. http://www.educause.edu/books/
learningspaces/10569.
Olivares, Olivia. “The Sufficiently Embedded Librarian: Defining and Establishing Productive Librarian-
Faculty Partnerships in Academic Libraries.” Public Services Quarterly 6, no. 2–3 (2010): 140–49.
Paterson, Neil. “An Investigation into Customer Service Policies and Practices within the Scottish College
Library Sector: A Comparison between the Customer Service Exemplars from the Retail Sector with
Current Scottish College Library Practice.” Journal of Librarianship and Information Science 43, no. 1 (2011):
14–21.
Pritchard, Peggy. “The Embedded Science Librarian: Partner in Curriculum Design and Delivery.” Journal of
Library Administration 50, no. 4 (2010): 373–96.
Pritchard, Sarah M. “A Wider View of Librarians in the Academy.” portal: Libraries and the Academy 11, no. 1
(2011): 463–65.
Quinsee, Susannah, and Bullimore Anise. “Creating the Strategic Learning Environment at City University
London.” Campus-Wide Information Systems 28, no. 4 (2011): 275–88.
Rader, Hannelore B. “A New Academic Library Model: Partnerships for Learning and Teaching.” College &
Research Libraries News 62, no. 4 (2001): 393–96.
Radford, Marie L. The Reference Encounter: Interpersonal Communication in the Academic Library. Chicago:
Association of College and Research Libraries, 1999.
Ramsay, Karen M. “B.D. (before Digital)-A.D. (after Digital): Rethinking Space in a Mid-Sized Academic
Library.” Technical Services Quarterly 19, no. 4 (2002): 31–8.
