24 · Survey Results: Survey Questions and Responses
the circulation and reference units into one unit called Public and Research Services while Interlibrary Services remained
in place. In terms of service points, we combined all three service desks into one service point, our AskUs desk.
Interlibrary services that are public facing (i.e., check out of interlibrary loan material and basic inquiries), basic reference
services, and circulation services are now all performed at the AskUs desk and staffed by individuals from Public and
Research Services. Librarians, who had been previously called to the desk to assist with complex reference transactions
and extended reference assistance, now serve scheduled time in our new consultation area adjacent to the single service
point. At the same time as the renovations on the first floor, we also moved/consolidated the course reserves/current
periodicals service point (and work unit) on the second floor of the main library with the media service point in annex
building (attached to main library). The result was a move of most of the current periodical collection to the stacks
and the remainder to the first floor nearby the reference collection. Staff and the course reserves component of the old
service desk were moved to the Media unit which became Media and Reserves. In total, this means we consolidated five
service points into two (3 service desks to 1 and another 2 service desks to 1).
2. If you answered “Yes” above, please indicate how many of these staffed service points and/or
branches have been added, closed, consolidated, or otherwise reconfigured in the past three years.
Enter 0 if none has been added, closed, or consolidated. N=52
Staffed Service Point
47 respondents reported some change to service points 5 reported no change.
Respondents Changes
Added 12 13
Closed 20 27
Consolidated 29 56
Otherwise reconfigured 18 53
Minimum Maximum Mean Median Std Dev
Added 0 2 0.25 0 0.48
Closed 0 3 0.52 0 0.78
Consolidated 0 5 1.08 1 1.36
Otherwise reconfigured 0 20 1.02 0 2.89
the circulation and reference units into one unit called Public and Research Services while Interlibrary Services remained
in place. In terms of service points, we combined all three service desks into one service point, our AskUs desk.
Interlibrary services that are public facing (i.e., check out of interlibrary loan material and basic inquiries), basic reference
services, and circulation services are now all performed at the AskUs desk and staffed by individuals from Public and
Research Services. Librarians, who had been previously called to the desk to assist with complex reference transactions
and extended reference assistance, now serve scheduled time in our new consultation area adjacent to the single service
point. At the same time as the renovations on the first floor, we also moved/consolidated the course reserves/current
periodicals service point (and work unit) on the second floor of the main library with the media service point in annex
building (attached to main library). The result was a move of most of the current periodical collection to the stacks
and the remainder to the first floor nearby the reference collection. Staff and the course reserves component of the old
service desk were moved to the Media unit which became Media and Reserves. In total, this means we consolidated five
service points into two (3 service desks to 1 and another 2 service desks to 1).
2. If you answered “Yes” above, please indicate how many of these staffed service points and/or
branches have been added, closed, consolidated, or otherwise reconfigured in the past three years.
Enter 0 if none has been added, closed, or consolidated. N=52
Staffed Service Point
47 respondents reported some change to service points 5 reported no change.
Respondents Changes
Added 12 13
Closed 20 27
Consolidated 29 56
Otherwise reconfigured 18 53
Minimum Maximum Mean Median Std Dev
Added 0 2 0.25 0 0.48
Closed 0 3 0.52 0 0.78
Consolidated 0 5 1.08 1 1.36
Otherwise reconfigured 0 20 1.02 0 2.89
