SPEC Kit 327: Reconfiguring Service Delivery · 205
Davis, Laurel Jean. “The Service Philosophy of the Academic Library.” Technical Services Quarterly 13, no. 3–4
(1996): 71–84.
del-Palacio, Itxaso, Francesc Sole, and Jasmina Berbegal. “Which Services Support Research Activities at
Universities?” The Service Industries Journal 31, no. 1 (2011): 39–58.
Devine, Christopher, Emily Bounds Paladino, and John A. Davis. “Chat Reference Training after One
Decade: The Results of a National Survey of Academic Libraries.” The Journal of Academic Librarianship
37, no. 3 (2011): 197–206.
Diana, L. H. Chan, and C. Soong Samson. “Strategic Repositioning in a Dynamic Environment.” Library
Management 32, no. 1/2 (2011): 22–36.
Diaz, Joseph R., and Chestalene Pintozzi. “Helping Teams Work: Lessons Learned from the University of
Arizona Library Reorganization.” Library Administration and Management 13, no. 1 (1999): 27–36.
Doan, Tomalee, and Hal Kirkwood. “Strategically Leveraging Learning Space to Create Partnership
Opportunities.” College &Undergraduate Libraries 18, no. 2–3 (2011): 239–48.
Dodd, Jeff, John Forys, and Barbara Dewey. “Renovating Science Branch Libraries.” Science &Technology
Libraries 19, no. 1 (2000): 39–47.
Dryden, Nancy, and Shelley Roseman. “Learning Commons: Addressing the Needs of Commuter Regional
Campuses.” Journal of Library Administration 50, no. 5/6 (2010): 581–601.
Duncan, J. M. “The Information Commons: A Model for (Physical) Digital Resource Centers.” Bulletin of the
Medical Library Association 86, no. 4 (1998): 576–82.
Dunn, Ronald, and Frank Menchaca. “The Present Is Another Country: Academic Libraries, Learning
Technologies, and Relevance.” Journal of Library Administration 49, no. 5 (2009): 469–79.
Elmborg, James K., and Sheril Hook. Centers for Learning: Writing Centers and Libraries in Collaboration.
Chicago: Association of College and Research Libraries, 2005.
El-Sherbini, Magda, and Amanda J. Wilson. “New Strategies for Delivering Library Resources to Users:
Rethinking the Mechanisms in Which Libraries Are Processing and Delivering Bibliographic Records.”
The Journal of Academic Librarianship 33, no. 2 (2007): 228–42.
Estlund, Karen, Kirstin Hierholzer, and Julia Simic. “Supporting Faculty Research through Collaborative
Digital Projects: The Mongolian Altai Inventory.” Collaborative Librarianship 2, no. 2 (2010): 51–64.
Eustis, Joanne D., Donald J. Kenney. Library Reorganization &Restructuring, SPEC Kit 215. Washington, DC:
Association of Research Libraries, 1996.
Fagerheim, Britt Anna, and Sandra J. Weingart. “Using Focus Groups to Assess Student Needs.” Library
Review 54, no. 9 (2005): 524–30.
Fister, Barbara. “Critical Assets: Academic Libraries, a View from the Administration Building.” Library
Journal 135, no. 8 (2010): 24–27.
Forrest, Charles, and Martin Halbert. A Field Guide to the Information Commons. Plymouth, UK Lanham, MD:
Scarecrow Press, 2009.
Davis, Laurel Jean. “The Service Philosophy of the Academic Library.” Technical Services Quarterly 13, no. 3–4
(1996): 71–84.
del-Palacio, Itxaso, Francesc Sole, and Jasmina Berbegal. “Which Services Support Research Activities at
Universities?” The Service Industries Journal 31, no. 1 (2011): 39–58.
Devine, Christopher, Emily Bounds Paladino, and John A. Davis. “Chat Reference Training after One
Decade: The Results of a National Survey of Academic Libraries.” The Journal of Academic Librarianship
37, no. 3 (2011): 197–206.
Diana, L. H. Chan, and C. Soong Samson. “Strategic Repositioning in a Dynamic Environment.” Library
Management 32, no. 1/2 (2011): 22–36.
Diaz, Joseph R., and Chestalene Pintozzi. “Helping Teams Work: Lessons Learned from the University of
Arizona Library Reorganization.” Library Administration and Management 13, no. 1 (1999): 27–36.
Doan, Tomalee, and Hal Kirkwood. “Strategically Leveraging Learning Space to Create Partnership
Opportunities.” College &Undergraduate Libraries 18, no. 2–3 (2011): 239–48.
Dodd, Jeff, John Forys, and Barbara Dewey. “Renovating Science Branch Libraries.” Science &Technology
Libraries 19, no. 1 (2000): 39–47.
Dryden, Nancy, and Shelley Roseman. “Learning Commons: Addressing the Needs of Commuter Regional
Campuses.” Journal of Library Administration 50, no. 5/6 (2010): 581–601.
Duncan, J. M. “The Information Commons: A Model for (Physical) Digital Resource Centers.” Bulletin of the
Medical Library Association 86, no. 4 (1998): 576–82.
Dunn, Ronald, and Frank Menchaca. “The Present Is Another Country: Academic Libraries, Learning
Technologies, and Relevance.” Journal of Library Administration 49, no. 5 (2009): 469–79.
Elmborg, James K., and Sheril Hook. Centers for Learning: Writing Centers and Libraries in Collaboration.
Chicago: Association of College and Research Libraries, 2005.
El-Sherbini, Magda, and Amanda J. Wilson. “New Strategies for Delivering Library Resources to Users:
Rethinking the Mechanisms in Which Libraries Are Processing and Delivering Bibliographic Records.”
The Journal of Academic Librarianship 33, no. 2 (2007): 228–42.
Estlund, Karen, Kirstin Hierholzer, and Julia Simic. “Supporting Faculty Research through Collaborative
Digital Projects: The Mongolian Altai Inventory.” Collaborative Librarianship 2, no. 2 (2010): 51–64.
Eustis, Joanne D., Donald J. Kenney. Library Reorganization &Restructuring, SPEC Kit 215. Washington, DC:
Association of Research Libraries, 1996.
Fagerheim, Britt Anna, and Sandra J. Weingart. “Using Focus Groups to Assess Student Needs.” Library
Review 54, no. 9 (2005): 524–30.
Fister, Barbara. “Critical Assets: Academic Libraries, a View from the Administration Building.” Library
Journal 135, no. 8 (2010): 24–27.
Forrest, Charles, and Martin Halbert. A Field Guide to the Information Commons. Plymouth, UK Lanham, MD:
Scarecrow Press, 2009.
