SPEC Kit 327: Reconfiguring Service Delivery · 49
Discussion with the University Library Committee and users of the Media/Microforms Center.
Discussions with dean and faculty.
Discussions with students.
Feedback from the Library Student Advisory Committee.
Focus groups with ed school constituents a liaison group within the ed school planning was done by the school.
Focus groups with faculty concerning use of media in courses.
Focus groups, direct discussion.
Focus groups, surveys.
Focus groups, surveys, individual conversations with department chairs and faculty.
Identified barriers to physical and virtual access (LibQUAL+® survey).
Implementation Planning Team used focus groups to engage with students and instructors and to learn more about
their expectations of the new facility.
Informal interactions to judge user needs and/or perceptions of the change.
Interviews, surveys, focus groups.
Meetings with the academic department chair and library liaison (faculty member).
Staff simulated possible locations and desk configurations using the help of students.
Student Government was a champion and supporter of this project. Student comments from surveys influenced the
planning process.
Student input at meetings.
Student involvement in renovation plans via in-house and online surveys and focus groups.
Survey, focus group, ethnographic observation of students’ use of building.
Surveys, focus groups, user forums.
The Faculty Committee on the Library System and other groups were engaged with the planning of the new
organization.
We did extensive research and data analysis of user data in our initial review of our service desks. We did not ask our
users what they wanted. Instead we looked at their use patterns and what questions were being asked.
We discussed plans with the student library advisory board and also conducted focus groups to discuss service desires
and spatial issues regarding the service consolidation project.
We invited faculty in the media arts to have input on the services that would be offered.
Worked with faculty to design services and space.
Discussion with the University Library Committee and users of the Media/Microforms Center.
Discussions with dean and faculty.
Discussions with students.
Feedback from the Library Student Advisory Committee.
Focus groups with ed school constituents a liaison group within the ed school planning was done by the school.
Focus groups with faculty concerning use of media in courses.
Focus groups, direct discussion.
Focus groups, surveys.
Focus groups, surveys, individual conversations with department chairs and faculty.
Identified barriers to physical and virtual access (LibQUAL+® survey).
Implementation Planning Team used focus groups to engage with students and instructors and to learn more about
their expectations of the new facility.
Informal interactions to judge user needs and/or perceptions of the change.
Interviews, surveys, focus groups.
Meetings with the academic department chair and library liaison (faculty member).
Staff simulated possible locations and desk configurations using the help of students.
Student Government was a champion and supporter of this project. Student comments from surveys influenced the
planning process.
Student input at meetings.
Student involvement in renovation plans via in-house and online surveys and focus groups.
Survey, focus group, ethnographic observation of students’ use of building.
Surveys, focus groups, user forums.
The Faculty Committee on the Library System and other groups were engaged with the planning of the new
organization.
We did extensive research and data analysis of user data in our initial review of our service desks. We did not ask our
users what they wanted. Instead we looked at their use patterns and what questions were being asked.
We discussed plans with the student library advisory board and also conducted focus groups to discuss service desires
and spatial issues regarding the service consolidation project.
We invited faculty in the media arts to have input on the services that would be offered.
Worked with faculty to design services and space.
