SPEC Kit 327: Reconfiguring Service Delivery · 67
25. If the availability of new technology had a significant impact on the decision to reconfigure this
service, or if the new configuration permitted the application of new technology, please briefly
describe that technology and the impact it had. If this did not have a significant impact, please
enter NA for Not Applicable. N=21
14 responded NA.
ArticleReach enabled unmediated ILL requests directly to user desktop email. Enabled direct ILL service, reduced staff
intervention, increased user satisfaction.
Certainly, the growing availability of collections in digital format (especially journals and especially journals in STEM
areas) made it much easier to close a reading room devoted to the physical sciences.
Concurrent with service reconfiguration, special collections will be deploying single automated reader-registration
software.
Learning technologies prompted the CLC to add Centre for Teaching and Learning Technology staff to the service desk.
More sophisticated technologies, including wireless, generated many more and more complex questions by students.
Students demanded more multimedia equipment/software for their assignments and projects and staff were recruited
to respond to these needs.
One of the criteria for closing branches is the extent to which the literature has moved to electronic distribution.
Physical renovation provided opportunity to add overhead scanner for public use and incorporate overhead scanner into
staff space.
We experimented with installation of Teamspot software to enable real time collaboration on multiple desktops/laptops.
The success was minimal largely due to lack of training and promotion.
Example 2: Collaboration and Outsourcing
26. If an opportunity for collaboration with a partner outside the library had a significant impact on
the decision to reconfigure this service, please briefly describe that opportunity and the impact it
had. If this did not have a significant impact, please enter NA for Not Applicable. N=21
14 responded NA.
Collaboration: Student Development and library relationships changed somewhat over time. Centre for Teaching and
Learning Technology became more significant as a partner (occupies the same building, among other factors). Central IT
services were less available.
IS&T transferred responsibility for managing scanning services to library as consequence of significant physical
renovation and installation of IS&T computing services in the library.
25. If the availability of new technology had a significant impact on the decision to reconfigure this
service, or if the new configuration permitted the application of new technology, please briefly
describe that technology and the impact it had. If this did not have a significant impact, please
enter NA for Not Applicable. N=21
14 responded NA.
ArticleReach enabled unmediated ILL requests directly to user desktop email. Enabled direct ILL service, reduced staff
intervention, increased user satisfaction.
Certainly, the growing availability of collections in digital format (especially journals and especially journals in STEM
areas) made it much easier to close a reading room devoted to the physical sciences.
Concurrent with service reconfiguration, special collections will be deploying single automated reader-registration
software.
Learning technologies prompted the CLC to add Centre for Teaching and Learning Technology staff to the service desk.
More sophisticated technologies, including wireless, generated many more and more complex questions by students.
Students demanded more multimedia equipment/software for their assignments and projects and staff were recruited
to respond to these needs.
One of the criteria for closing branches is the extent to which the literature has moved to electronic distribution.
Physical renovation provided opportunity to add overhead scanner for public use and incorporate overhead scanner into
staff space.
We experimented with installation of Teamspot software to enable real time collaboration on multiple desktops/laptops.
The success was minimal largely due to lack of training and promotion.
Example 2: Collaboration and Outsourcing
26. If an opportunity for collaboration with a partner outside the library had a significant impact on
the decision to reconfigure this service, please briefly describe that opportunity and the impact it
had. If this did not have a significant impact, please enter NA for Not Applicable. N=21
14 responded NA.
Collaboration: Student Development and library relationships changed somewhat over time. Centre for Teaching and
Learning Technology became more significant as a partner (occupies the same building, among other factors). Central IT
services were less available.
IS&T transferred responsibility for managing scanning services to library as consequence of significant physical
renovation and installation of IS&T computing services in the library.
