22 · Survey Results: Survey Questions and Responses
Background
1. During the past three years, has any staffed service point in your main library or has any branch
that reports to the main library been added, closed, consolidated, or otherwise reconfigured?
N=59
Yes 52 88%
No 7 12%
Comments
A separate document delivery/ILL service point in the main library has been closed, with the delivery aspect included in
circulation functions now.
A service point dedicated to periodicals and microforms was converted to a media services area so it is now the service
desk for media services. Also, we moved the location of our reference desk and acquired new furniture for the desk. A
branch library was closed and consolidated into the main library.
Combined the circulation and reserve service desks (includes service for our microform collection).
Consolidated Reference with Circulation.
ILL/Document Delivery moved to space adjacent to Circulation/Reserves. Added service point at new business campus.
Will add service point at center serving business &education on July 1.
In August 2008, we merged three previously separate service points (Map Room, Microfilms Center, and Reserve &
Media Services) into a single service point. In December 2009, we closed the Physical Science Reading Room that was
housed in the same building as the university’s Chemistry and Physics Departments.
Minor changes so far. These mainly consist of the consolidation of some desk service hours during certain times of the
day and times of the year. For example, we have shared reference points during some weekend, early morning, and late
evening hours.
Not described elsewhere: Library hours extended fifteen hours weekly to provide students better access, shifting
security and circulation staff hours to monitor building. The newly added IT Help Center includes two transferred full-
time IS&T employees and work-study students staffed 108 hours weekly and the newly added IT Print Center one
transferred full-time employee and work-study students staffed 123 hours (all hours library is open) weekly.
Our major consolidation, the consolidation of Media Services with Music Media, will be the focus in your question 3. We
also phased out our Distributed Technical Services/Serials service desk at our Library of Science and Medicine. We closed
down Presentation Services, and we placed our Chemistry and Physics branches under one supervisor.
Reconfiguring of reference, circulation, liaison roles, &ILL around cooperative effort to answer needs balancing physical
and virtual presence presence inside and outside library walls.
Reference, circulation, and reserve desks have been consolidated to one service desk.
Several of our changes are unstaffed service points. Here’s the list: The Fine Arts Library has been working with the
Digital Media Lab to repurpose dormant spaces in the Fine Arts Library to create the FAVE (Fine Arts Visualization
Background
1. During the past three years, has any staffed service point in your main library or has any branch
that reports to the main library been added, closed, consolidated, or otherwise reconfigured?
N=59
Yes 52 88%
No 7 12%
Comments
A separate document delivery/ILL service point in the main library has been closed, with the delivery aspect included in
circulation functions now.
A service point dedicated to periodicals and microforms was converted to a media services area so it is now the service
desk for media services. Also, we moved the location of our reference desk and acquired new furniture for the desk. A
branch library was closed and consolidated into the main library.
Combined the circulation and reserve service desks (includes service for our microform collection).
Consolidated Reference with Circulation.
ILL/Document Delivery moved to space adjacent to Circulation/Reserves. Added service point at new business campus.
Will add service point at center serving business &education on July 1.
In August 2008, we merged three previously separate service points (Map Room, Microfilms Center, and Reserve &
Media Services) into a single service point. In December 2009, we closed the Physical Science Reading Room that was
housed in the same building as the university’s Chemistry and Physics Departments.
Minor changes so far. These mainly consist of the consolidation of some desk service hours during certain times of the
day and times of the year. For example, we have shared reference points during some weekend, early morning, and late
evening hours.
Not described elsewhere: Library hours extended fifteen hours weekly to provide students better access, shifting
security and circulation staff hours to monitor building. The newly added IT Help Center includes two transferred full-
time IS&T employees and work-study students staffed 108 hours weekly and the newly added IT Print Center one
transferred full-time employee and work-study students staffed 123 hours (all hours library is open) weekly.
Our major consolidation, the consolidation of Media Services with Music Media, will be the focus in your question 3. We
also phased out our Distributed Technical Services/Serials service desk at our Library of Science and Medicine. We closed
down Presentation Services, and we placed our Chemistry and Physics branches under one supervisor.
Reconfiguring of reference, circulation, liaison roles, &ILL around cooperative effort to answer needs balancing physical
and virtual presence presence inside and outside library walls.
Reference, circulation, and reserve desks have been consolidated to one service desk.
Several of our changes are unstaffed service points. Here’s the list: The Fine Arts Library has been working with the
Digital Media Lab to repurpose dormant spaces in the Fine Arts Library to create the FAVE (Fine Arts Visualization
