SPEC Kit 327: Reconfiguring Service Delivery · 71
Number of articles delivered and requests generated by users growth of use of service over time.
The newly consolidated library is included in assessment efforts such as surveys and focus groups which look at how
well we are meeting patron needs in the areas of service provision, services, collections, technology, and physical space.
Use of scanning services. Use of copying services.
User feedback.
We will track user complaints about access to these materials we will track any damage to the print collections.
31. Please briefly describe up to three benefits that resulted or that you anticipate from this service
reconfiguration. N=18
Ability to focus scarce librarian expertise on emerging needs. Ability to staff units with high use while making required
reductions to personnel budget.
Additional space, more prominent location, added study/meeting rooms which had not existed.
Chapman Learning Commons integrated services meet user needs efficiently and effectively. New funding model
permitted more targeted recruitment of staff who had the desired technical and customer services skills. Shifting the
academic coaching to “off the desk” was a better fit for the Learning Commons’ mandate.
Expanded capacity in high priority services. Reduced student budget. Potential repurposing of space.
Financial savings.
Increase in permanent staff available for circulation desk service. Overall increase in hours of availability of media to
users. Decrease in student employment budget.
Librarian and staff of Doucette Library receive benefit of shared resources of Library and Cultural Resources (LCR).
Librarian and staff of Doucette Library strong contributors to LCR’s internal cross-functional teams.
Librarian time is used more effectively.
Library is now central location on campus for student and faculty scanning needs.
More efficient use of existing staff. Streamlined and less confusing process for library users, especially undergraduate
students and other new users.
Reconfiguration of desks has freed up regular staff to do other things to focus and develop support specific to
technology questions in the form of online guides and online tutorials.
Reduction in costs. Assessed and reduced size of chemistry print collection. Assessed services.
Subject librarians have more time for contact with users. Users are more likely to get questions answered without
referrals and less likely to have to wait for assistance. Better respect and communication between units.
The new facility energized the entire library. Students take advantage of group work spaces. Increased visibility of the
library on campus to many constituencies.
Number of articles delivered and requests generated by users growth of use of service over time.
The newly consolidated library is included in assessment efforts such as surveys and focus groups which look at how
well we are meeting patron needs in the areas of service provision, services, collections, technology, and physical space.
Use of scanning services. Use of copying services.
User feedback.
We will track user complaints about access to these materials we will track any damage to the print collections.
31. Please briefly describe up to three benefits that resulted or that you anticipate from this service
reconfiguration. N=18
Ability to focus scarce librarian expertise on emerging needs. Ability to staff units with high use while making required
reductions to personnel budget.
Additional space, more prominent location, added study/meeting rooms which had not existed.
Chapman Learning Commons integrated services meet user needs efficiently and effectively. New funding model
permitted more targeted recruitment of staff who had the desired technical and customer services skills. Shifting the
academic coaching to “off the desk” was a better fit for the Learning Commons’ mandate.
Expanded capacity in high priority services. Reduced student budget. Potential repurposing of space.
Financial savings.
Increase in permanent staff available for circulation desk service. Overall increase in hours of availability of media to
users. Decrease in student employment budget.
Librarian and staff of Doucette Library receive benefit of shared resources of Library and Cultural Resources (LCR).
Librarian and staff of Doucette Library strong contributors to LCR’s internal cross-functional teams.
Librarian time is used more effectively.
Library is now central location on campus for student and faculty scanning needs.
More efficient use of existing staff. Streamlined and less confusing process for library users, especially undergraduate
students and other new users.
Reconfiguration of desks has freed up regular staff to do other things to focus and develop support specific to
technology questions in the form of online guides and online tutorials.
Reduction in costs. Assessed and reduced size of chemistry print collection. Assessed services.
Subject librarians have more time for contact with users. Users are more likely to get questions answered without
referrals and less likely to have to wait for assistance. Better respect and communication between units.
The new facility energized the entire library. Students take advantage of group work spaces. Increased visibility of the
library on campus to many constituencies.
