60 · Survey Results: Survey Questions and Responses
Example 2: Description and Driving Factors
18. Please briefly describe one type of service delivery change that occurred (for example, a new
service point was established service points A and B were consolidated to form new service point
C branch X was closed and services are now delivered at point Y a new facility was opened with
service points A, B, and C). N=21
A branch library reference desk was consolidated with the circulation desk.
A new Tech Help Desk was established near the Main Reference Desk.
Branch was part of a major remodel for another building.
Chapman Learning Commons: in addition to basic information services and referrals, the staff provide technology
support, tutoring, writing support, study skills workshops, peer academic coaching, access to a variety of technologies.
CLC partners with other service staff in the building for academic, technical, and teaching support. See question 18 for
more information about the spaces and services within the building.
Chemistry Library closed collections and services transferred to Biomedical Library.
Circulation and Reference assistance in one place.
Closed three branch libraries and consolidated one branch library that was located in the main library building. Three
branches were consolidated into the main Reference and Research Services Division. One branch was consolidated into
the Health Sciences Library.
Closed a branch library.
Combined Help Desk for access and reference services.
Consolidation of media library service point with the circulation desk.
Consolidation of multimedia resources and support services into one service point.
Copy Center became Scan/Copy Center.
Education Materials Centre formerly part of Faculty of Education added as Branch Library in 2010.
In December 2009, we closed the Physical Science Reading Room (PSRR) that was housed in the same building as the
university’s Chemistry and Physics Departments. Two permanent support staff positions were re-assigned elsewhere in
the library system. Collections were weeded to eliminate duplication (mostly print/digital duplication), then integrated
into the collections of the main library.
In the Wilson Special Collections Library, the Rare Book Collection service point was relocated in 2010 from a dedicated
reading room to a reading room shared with the North Carolina Collection. The former Rare Book Collection reading
room is now used as a “grand reading room” for quiet study in one wing and for instruction in the other.
Opened Learning Commons.
Our Math Library was closed and its services and collections moved to the Science &Technology Library.
Service delivery change in interlibrary loan: ArticleReach unmediated article request service that enhanced loan
requesting and broadened collections availability.
Example 2: Description and Driving Factors
18. Please briefly describe one type of service delivery change that occurred (for example, a new
service point was established service points A and B were consolidated to form new service point
C branch X was closed and services are now delivered at point Y a new facility was opened with
service points A, B, and C). N=21
A branch library reference desk was consolidated with the circulation desk.
A new Tech Help Desk was established near the Main Reference Desk.
Branch was part of a major remodel for another building.
Chapman Learning Commons: in addition to basic information services and referrals, the staff provide technology
support, tutoring, writing support, study skills workshops, peer academic coaching, access to a variety of technologies.
CLC partners with other service staff in the building for academic, technical, and teaching support. See question 18 for
more information about the spaces and services within the building.
Chemistry Library closed collections and services transferred to Biomedical Library.
Circulation and Reference assistance in one place.
Closed three branch libraries and consolidated one branch library that was located in the main library building. Three
branches were consolidated into the main Reference and Research Services Division. One branch was consolidated into
the Health Sciences Library.
Closed a branch library.
Combined Help Desk for access and reference services.
Consolidation of media library service point with the circulation desk.
Consolidation of multimedia resources and support services into one service point.
Copy Center became Scan/Copy Center.
Education Materials Centre formerly part of Faculty of Education added as Branch Library in 2010.
In December 2009, we closed the Physical Science Reading Room (PSRR) that was housed in the same building as the
university’s Chemistry and Physics Departments. Two permanent support staff positions were re-assigned elsewhere in
the library system. Collections were weeded to eliminate duplication (mostly print/digital duplication), then integrated
into the collections of the main library.
In the Wilson Special Collections Library, the Rare Book Collection service point was relocated in 2010 from a dedicated
reading room to a reading room shared with the North Carolina Collection. The former Rare Book Collection reading
room is now used as a “grand reading room” for quiet study in one wing and for instruction in the other.
Opened Learning Commons.
Our Math Library was closed and its services and collections moved to the Science &Technology Library.
Service delivery change in interlibrary loan: ArticleReach unmediated article request service that enhanced loan
requesting and broadened collections availability.
