SPEC Kit 327: Reconfiguring Service Delivery · 125
University of Kansas
The Learning Studio at KU
4/30/2010
4
• Community building: Provides a social gathering place for students, GTAs, faculty and
staff and common point for information, technology and student services.
PRELIMINARY SERVICE PLAN
Teaching and Learning: Creating a Cycle of Support
Centrally located service desks and roving staff will support all stages of the learning process
encouraging a vibrant environment where learners easily receive assistance as it is needed.
Roving staff will include peer research mentors who can assist users/demonstrate how to get
started with research and refer for in-depth assistance as needed.
The Service Desk will be the center of support where information, technology, learning support
and research needs will be met by Student Success staff/students, library staff/students, and
Information Technology personnel. Examples of interactions with students include:
• Quick information including research assistance, referrals, campus information and
technology support.
Referral to other library units and campus partners for services not available
within the Learning Studio.
• In-depth consultation.
• Checking out needed technology (laptops, digital cameras) or research materials.
Impromptu work with small groups.
Technical assistance to troubleshoot connectivity, printers, scanners, etc.
Possible programs and services include:
• Formal instruction classes for specific courses conducted by librarians with faculty or
GTAs, peer research coaches, KU Writing Center instructors and consultants.
• Formal instruction classes organized by librarians to feature the stages of the research
process and the tools for gathering resources on a topic.
• Impromptu classroom sessions for at-risk classes requiring focused help with a particular
assignment.
• Impromptu teaching of clusters of students who arrive at the desk and have a common
need or goal.
• Drop-in consultation with the KU Writing Center.
• Research peer coaches to provide peer support for learning library resources.
• Group study rooms to foster student collaborative learning.
• Individual instruction and help for students who require unique or specialized
consultation and equipment to meet their research needs.
• Classes offered by Information Technology on key issues for students such as getting
connected, virus protection, wireless security, and software support .
• Classes and interview consultation offered by the University Career Center.
• Drop-in advising and support (seasonal).
University of Kansas
The Learning Studio at KU
4/30/2010
4
• Community building: Provides a social gathering place for students, GTAs, faculty and
staff and common point for information, technology and student services.
PRELIMINARY SERVICE PLAN
Teaching and Learning: Creating a Cycle of Support
Centrally located service desks and roving staff will support all stages of the learning process
encouraging a vibrant environment where learners easily receive assistance as it is needed.
Roving staff will include peer research mentors who can assist users/demonstrate how to get
started with research and refer for in-depth assistance as needed.
The Service Desk will be the center of support where information, technology, learning support
and research needs will be met by Student Success staff/students, library staff/students, and
Information Technology personnel. Examples of interactions with students include:
• Quick information including research assistance, referrals, campus information and
technology support.
Referral to other library units and campus partners for services not available
within the Learning Studio.
• In-depth consultation.
• Checking out needed technology (laptops, digital cameras) or research materials.
Impromptu work with small groups.
Technical assistance to troubleshoot connectivity, printers, scanners, etc.
Possible programs and services include:
• Formal instruction classes for specific courses conducted by librarians with faculty or
GTAs, peer research coaches, KU Writing Center instructors and consultants.
• Formal instruction classes organized by librarians to feature the stages of the research
process and the tools for gathering resources on a topic.
• Impromptu classroom sessions for at-risk classes requiring focused help with a particular
assignment.
• Impromptu teaching of clusters of students who arrive at the desk and have a common
need or goal.
• Drop-in consultation with the KU Writing Center.
• Research peer coaches to provide peer support for learning library resources.
• Group study rooms to foster student collaborative learning.
• Individual instruction and help for students who require unique or specialized
consultation and equipment to meet their research needs.
• Classes offered by Information Technology on key issues for students such as getting
connected, virus protection, wireless security, and software support .
• Classes and interview consultation offered by the University Career Center.
• Drop-in advising and support (seasonal).
