SPEC Kit 327: Reconfiguring Service Delivery · 77
Minimum Maximum Mean Median Std Dev
Added 1 1 — — —
Closed 0 3 0.26 0 0.61
Consolidated 0 4 0.34 0 0.79
Otherwise reconfigured 0 3 0.23 0 0.60
Additional Comments
35. Please enter any additional information that may assist the authors’ understanding of your
library’s experience with the reconfiguration of staffed library service delivery points. N=21
Anticipate combining access service points for more efficient service delivery and enhancing space in large branch
library.
Assessment of the research commons is not yet complete. This is a new program and service that was launched in Fall
2010. While we have some data on the space and its uses, we do not yet have sufficient data on the success of service
and program offerings.
At this point we have done two pilots with combing reference and circulation functions. We have several librarians who
provide service from departmental locations, e.g., political science and chemistry. We would like to expand that.
Attempting to consolidate all service points to first floor, which will be reconfigured into an Information Commons type
space.
Decisions driven mostly by budget reductions and not changes in service philosophy.
From a service point of view, the new merged service point is functioning successfully. A major challenge for us has been
the ongoing work of blending conflicting cultures (Reference and Circulation) and how to coexist as a team. We are
planning team building activities in the next few months to help us grow and develop as a team.
Most of our efforts are focused on reconfiguring other areas of the library.
Much like our first floor renovation, we are reconfiguring and renovating these areas to make better use of our space
(maximize and enhance public spaces) and in the process improve the customer service experience of our users by
simplifying service points and/or making them accessible in places that are easy to find and are nearby supporting units.
The changes to Media Services will involve moving our media lab (and one full-time staff member for technical support)
and the creation of two new podcasting studios to the second floor of the main library. It will be located nearby the
University Writing Center which will provide collaborative content support (vs. technical support) for students working
on media projects/presentations. The Writing Center and Learning and Outreach staff already work collaboratively
to support student learning. This renovation will allow them to be nearby each other and nearby the new class and
meeting rooms they will use to support students.
On the first floor of our main library we have two reference desks that are only a minority of the time staffed by
librarians student interns provide most of the coverage. One is for Science &Technology and the other is for Business,
Humanities, and Social Sciences. There have been discussions about consolidating these two service points.
Minimum Maximum Mean Median Std Dev
Added 1 1 — — —
Closed 0 3 0.26 0 0.61
Consolidated 0 4 0.34 0 0.79
Otherwise reconfigured 0 3 0.23 0 0.60
Additional Comments
35. Please enter any additional information that may assist the authors’ understanding of your
library’s experience with the reconfiguration of staffed library service delivery points. N=21
Anticipate combining access service points for more efficient service delivery and enhancing space in large branch
library.
Assessment of the research commons is not yet complete. This is a new program and service that was launched in Fall
2010. While we have some data on the space and its uses, we do not yet have sufficient data on the success of service
and program offerings.
At this point we have done two pilots with combing reference and circulation functions. We have several librarians who
provide service from departmental locations, e.g., political science and chemistry. We would like to expand that.
Attempting to consolidate all service points to first floor, which will be reconfigured into an Information Commons type
space.
Decisions driven mostly by budget reductions and not changes in service philosophy.
From a service point of view, the new merged service point is functioning successfully. A major challenge for us has been
the ongoing work of blending conflicting cultures (Reference and Circulation) and how to coexist as a team. We are
planning team building activities in the next few months to help us grow and develop as a team.
Most of our efforts are focused on reconfiguring other areas of the library.
Much like our first floor renovation, we are reconfiguring and renovating these areas to make better use of our space
(maximize and enhance public spaces) and in the process improve the customer service experience of our users by
simplifying service points and/or making them accessible in places that are easy to find and are nearby supporting units.
The changes to Media Services will involve moving our media lab (and one full-time staff member for technical support)
and the creation of two new podcasting studios to the second floor of the main library. It will be located nearby the
University Writing Center which will provide collaborative content support (vs. technical support) for students working
on media projects/presentations. The Writing Center and Learning and Outreach staff already work collaboratively
to support student learning. This renovation will allow them to be nearby each other and nearby the new class and
meeting rooms they will use to support students.
On the first floor of our main library we have two reference desks that are only a minority of the time staffed by
librarians student interns provide most of the coverage. One is for Science &Technology and the other is for Business,
Humanities, and Social Sciences. There have been discussions about consolidating these two service points.
