SPEC
Kit 327
Reconfiguring Service Delivery
December 2011
Survey Results
Executive Summary. ............................................................................................................................11
Survey Questions and Responses...................................................................................................... 21
Responding Institutions...................................................................................................................... 80
Representative Documents
Service Philosophy
University of British Columbia
About the Learning Commons.......................................................................................... 84
University of Illinois at Urbana-Champaign
About the New Service Model Programs. .........................................................................85
Planning for New Library Service Models. ........................................................................86
New Service Models Guiding Principles............................................................................ 87
University of Minnesota
Digital Reference Consolidation Pilot Support. .................................................................88
General Expectations for Managing Reference Interactions............................................... 89
Texas A&M University
Why Not…re-Imagine the library..................................................................................... 90
University of Washington
What is the Research Commons?. ....................................................................................98
Services Offered
Boston University
Make an Appointment with a Librarian. ..........................................................................100
University of British Columbia
What We Offer............................................................................................................... 101
Improve Your Writing. ....................................................................................................102
North Carolina State University
Document &Image Scanning.......................................................................................... 103
Kit 327
Reconfiguring Service Delivery
December 2011
Survey Results
Executive Summary. ............................................................................................................................11
Survey Questions and Responses...................................................................................................... 21
Responding Institutions...................................................................................................................... 80
Representative Documents
Service Philosophy
University of British Columbia
About the Learning Commons.......................................................................................... 84
University of Illinois at Urbana-Champaign
About the New Service Model Programs. .........................................................................85
Planning for New Library Service Models. ........................................................................86
New Service Models Guiding Principles............................................................................ 87
University of Minnesota
Digital Reference Consolidation Pilot Support. .................................................................88
General Expectations for Managing Reference Interactions............................................... 89
Texas A&M University
Why Not…re-Imagine the library..................................................................................... 90
University of Washington
What is the Research Commons?. ....................................................................................98
Services Offered
Boston University
Make an Appointment with a Librarian. ..........................................................................100
University of British Columbia
What We Offer............................................................................................................... 101
Improve Your Writing. ....................................................................................................102
North Carolina State University
Document &Image Scanning.......................................................................................... 103
