SPEC Kit 327: Reconfiguring Service Delivery ยท 27
Biomedical Library reference and access services consolidated.
Circulation service points and reference service points have been consolidated into one service point in libraries.
Circulation/Reserves desk was closed and consolidated to one service desk with reference assistance. An additional
service desk opened combining Reference and Circulations. Reserves available at one service desk.
Consolidated reference desk and Main Service desk.
Consolidation and coordination of expertise in Access Services, Research &Instruction, and Collection Development
staff to work cooperatively to triage simple questions, cooperate on staffing reference desk, cooperatively staff two
virtual reference services.
Consolidation of information services desk with loan desk in the Ayala Science Library.
Forestry and Environmental Studies library was closed and services now delivered in Kline Science Library.
Former Reference Desk combined with desks in Government Publications and Science to create Research Desk.
Hours were reduced at three service desks, staffing was changed from librarians to staff &students.
In August 2008, we merged three previously separate service points (Map Room, Microfilms Center, and Reserve &
Media Services) into a single service point. Permanent staff (six classified positions) were initially retained but two of
those were eventually reassigned. The budget for student employees who staff the desk evenings and weekends was
cut by $40,000/yr.
In our social sciences/humanities library and our science/engineering library, circulation and reference services were
merged into consolidated information desks.
Media Services, which was located at our Kilmer Library on the Livingston Campus, was moved to the Douglass Library
on the Douglass Campus where it was consolidated in new space with the Music Media resources and staff.
Moving librarians off of our Information Commons Reference Desk.
Reconfiguration/enhancements to an existing information commons area.
Reconfigured reference and access services desks as part of a remodeling effort. This helped to expand counter space in
each area and made for a roomier and more attractive setting.
Reference, circulation, and interlibrary services were consolidated to form a single service point (AskUs Desk) in a
prominent space nearby the front entrance of the building. Extended reference help is referred off the AskUs desk to
subject librarians in the nearby consultation area.
Science branch libraries are being consolidated, effective Fall 2011. There will be a single service point, the Kenan
Science Library, which will be nearly bookless. Print science collections will be consolidated in the Wilson Library Science
Annex, an on-campus annex to the special collections library, which had, since 2007 and 2008, housed consolidated
biology and chemistry collections. Kenan Science Library was originally designed as the Kenan Chemistry Library and
was part of the complete demolition of the former chemistry building on campus and construction of a new facility.
Changing needs, circumstances, and opportunities have led to the new configuration.
Separate staffed service point for Media and Microforms was closed, and the materials were moved to open shelves,
reserves, and a satellite shelving facility. Microform reader-printers were moved to the Digital Media Laboratory.
Service point closed and moved to another existing desk.
Biomedical Library reference and access services consolidated.
Circulation service points and reference service points have been consolidated into one service point in libraries.
Circulation/Reserves desk was closed and consolidated to one service desk with reference assistance. An additional
service desk opened combining Reference and Circulations. Reserves available at one service desk.
Consolidated reference desk and Main Service desk.
Consolidation and coordination of expertise in Access Services, Research &Instruction, and Collection Development
staff to work cooperatively to triage simple questions, cooperate on staffing reference desk, cooperatively staff two
virtual reference services.
Consolidation of information services desk with loan desk in the Ayala Science Library.
Forestry and Environmental Studies library was closed and services now delivered in Kline Science Library.
Former Reference Desk combined with desks in Government Publications and Science to create Research Desk.
Hours were reduced at three service desks, staffing was changed from librarians to staff &students.
In August 2008, we merged three previously separate service points (Map Room, Microfilms Center, and Reserve &
Media Services) into a single service point. Permanent staff (six classified positions) were initially retained but two of
those were eventually reassigned. The budget for student employees who staff the desk evenings and weekends was
cut by $40,000/yr.
In our social sciences/humanities library and our science/engineering library, circulation and reference services were
merged into consolidated information desks.
Media Services, which was located at our Kilmer Library on the Livingston Campus, was moved to the Douglass Library
on the Douglass Campus where it was consolidated in new space with the Music Media resources and staff.
Moving librarians off of our Information Commons Reference Desk.
Reconfiguration/enhancements to an existing information commons area.
Reconfigured reference and access services desks as part of a remodeling effort. This helped to expand counter space in
each area and made for a roomier and more attractive setting.
Reference, circulation, and interlibrary services were consolidated to form a single service point (AskUs Desk) in a
prominent space nearby the front entrance of the building. Extended reference help is referred off the AskUs desk to
subject librarians in the nearby consultation area.
Science branch libraries are being consolidated, effective Fall 2011. There will be a single service point, the Kenan
Science Library, which will be nearly bookless. Print science collections will be consolidated in the Wilson Library Science
Annex, an on-campus annex to the special collections library, which had, since 2007 and 2008, housed consolidated
biology and chemistry collections. Kenan Science Library was originally designed as the Kenan Chemistry Library and
was part of the complete demolition of the former chemistry building on campus and construction of a new facility.
Changing needs, circumstances, and opportunities have led to the new configuration.
Separate staffed service point for Media and Microforms was closed, and the materials were moved to open shelves,
reserves, and a satellite shelving facility. Microform reader-printers were moved to the Digital Media Laboratory.
Service point closed and moved to another existing desk.
