SPEC Kit 330: Library Contribution to Accreditation · 181
Journal Articles and Other Works
Berry, Leonard L. On Great Service: A Framework for Action. New York: Free Press, 1995.
Dupuis, Elizabeth A. “Amplifying the Educational Role of Librarians.” Research Library Issues: A Bimonthly
Report from ARL, CNI, and SPARC, no. 265 (August 2009): 9–14. http://publications.arl.org/rli265/10
El-Khawas, Elaine. Improving the Managerial Effectiveness of Higher Education Institutions: Accreditation
in the USA: Origins, Developments and Future Prospects. Rep. N.p.: International Institute for
Educational Planning, 2001.
Fraser, Bruce T., Charles R. McClure, and Emily H. Leahy. “Toward a Framework for Assessing Library and
Institutional Outcomes.” portal: Libraries and the Academy 2, no. 4 (2002): 505–28. http://muse.jhu.edu/
Gratch-Lindauer, Bonnie. “Comparing the Regional Accrediation [sic] Standards: Outcomes Assessment and
Other Trends.” The Journal of Academic Librarianship 28, no. 1 (2002): 14–25. http://www.sciencedirect.
Hernon, Peter, and Robert E. Dugan. An Action Plan for Outcomes Assessment in Your Library. Chicago:
American Library Association, 2002.
Hernon, Peter, Danuta A. Nitecki, and Ellen Altman. “Service Quality and Customer Satisfaction: An
Assessment and Future Directions.” The Journal of Academic Librarianship 25, no. 1 (1999): 9–17. http://
Lewis, Jan. “Using LibQUAL+ Data for an Accreditation Review.” Poster presented at the Library
Assessment Conference, Baltimore, Maryland, October 24–27, 2010. http://libraryassessment.org/
Malone, Debbie, and William Neal Nelson. “A Library Compliance Strategy for Regional Accreditation
Standards: Using ACRL Higher Education Standards with the Middle States Commission.” College
& Undergraduate Libraries 13, no. 1 (2006): 89–105. http://www.tandfonline.com/doi/abs/10.1300/
Nitecki, Danuta A., and Craig N. Bach. “Assessment and Accreditation: Libraries Enter Stage Left.” Paper
presented at ACRL 2011: A Declaration of Interdependence, Philadelphia, Pennsylvania, March 30–
April 2, 2011. http://www.ala.org/acrl/sites/ala.org.acrl/files/content/conferences/confsandpreconfs/