64 · Representative Documents: Accreditation Process Descriptions
Howard University
Library Assessment Plan—Goal 1 Objective 1b
http://www.howard.edu/library/assessmentplan/main/Goal%201b.htm
Library Assessment Plan, Goals, Howard University
http://www.howard.edu/library/assessmentplan/main/Goal%201b.htm[9/12/12 7:13:14 PM]
Print service readiness:
CR= Throughout core working hours
AT= 96% accessibility, measured over a rolling quarter
Network availability (sub-networks):
CR= Anytime
AT= 98% availability for each sub-network, measured over a rolling quarter
Network server availability:
CR= Anytime
AT= 98% availability for each server, measured over a rolling quarter
Communication plant room equipment fault resolution:
CR= Complete resolution w/in 12 working hours of receipt of fault report
AT= 98% of jobs fall w/in time frame, measured over a rolling quarter
User problem-tracking effectiveness:
CR= Initial response (w/in 2 workdays) problem identification (w/in 3 work days closure (w/in 5 work days)
AT= 95% of jobs fall within the given time
PC/peripheral problem-tracking effectiveness:
CR= Initial response (w/in 5 workdays) problem identification (w/in 2 work days closure (w/in 3 work days)
AT= 95% of jobs fall within the given time, measured over a rolling quarter
Methods of Assessment
Survey Questionnaire (to measure satisfaction/adequacy)
Network performance statistics
Use of Findings
Update iii Millennium records
Update affected Web pages
Feedback Channel and Assessment Timeline
Bibliographers
Systems administrator
Webmaster
Technical Services
Department chairs and faculty liaisons
University Assessment Committee
University administrator
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