66 · Representative Documents: Accreditation Process Descriptions
Howard University
Library Assessment Plan—Goal 1 Objective 1c
http://www.howard.edu/library/assessmentplan/main/Goal%201c.htm
Library Assessment Plan, Goals, Howard University
http://www.howard.edu/library/assessmentplan/main/Goal%201c.htm[9/12/12 7:14:54 PM]
The Special Collections Curator will inventory the Pollock Theatre Collection continually and request catalog adjustments for
missing items that cannot be replaced
Methods of Assessment
Survey Questionnaire (to measure satisfaction/adequacy)
Analysis of requests for stack searches, ILL and direct borrowing requests
Use of Findings
Order or provide access to publications needed for teaching and research
Update Sterling records
Update affected Web pages
Customer service training
Feedback Channel and Assessment Timeline
Bibliographers
Library administrators
Department chairs and faculty liaisons
University Assessment Committee
University administrator
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