Library Contribution to Accreditation, SPEC Kit 330 (September 2012)

Mercer, Holly: Maciel, Michael

66 · Representative Documents: Accreditation Process Descriptions
Howard University
Library Assessment Plan—Goal 1 Objective 1c
http://www.howard.edu/library/assessmentplan/main/Goal%201c.htm
Library Assessment Plan, Goals, Howard University
http://www.howard.edu/library/assessmentplan/main/Goal%201c.htm[9/12/12 7:14:54 PM]
The Special Collections Curator will inventory the Pollock Theatre Collection continually and request catalog adjustments for
missing items that cannot be replaced
Methods of Assessment
Survey Questionnaire (to measure satisfaction/adequacy)
Analysis of requests for stack searches, ILL and direct borrowing requests
Use of Findings
Order or provide access to publications needed for teaching and research
Update Sterling records
Update affected Web pages
Customer service training
Feedback Channel and Assessment Timeline
Bibliographers
Library administrators
Department chairs and faculty liaisons
University Assessment Committee
University administrator
HOME |SEARCH /BROWSE |RESEARCH ASSISTANCE |SERVICES |SPECIAL PROGRAMS |ABOUT US SITE MAP
© Howard University. All rights reserved.
HOWARD UNIVERSITY LIBRARIES, 500 Howard Place, NW, Washington, DC 20059 -(202) 806-7234
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SPEC Kit 330: Library Contribution to Accreditation (September 2012) resources

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66 · Representative Documents: Accreditation Process Descriptions
Howard University
Library Assessment Plan—Goal 1 Objective 1c
http://www.howard.edu/library/assessmentplan/main/Goal%201c.htm
Library Assessment Plan, Goals, Howard University
http://www.howard.edu/library/assessmentplan/main/Goal%201c.htm[9/12/12 7:14:54 PM]
The Special Collections Curator will inventory the Pollock Theatre Collection continually and request catalog adjustments for
missing items that cannot be replaced
Methods of Assessment
Survey Questionnaire (to measure satisfaction/adequacy)
Analysis of requests for stack searches, ILL and direct borrowing requests
Use of Findings
Order or provide access to publications needed for teaching and research
Update Sterling records
Update affected Web pages
Customer service training
Feedback Channel and Assessment Timeline
Bibliographers
Library administrators
Department chairs and faculty liaisons
University Assessment Committee
University administrator
HOME |SEARCH /BROWSE |RESEARCH ASSISTANCE |SERVICES |SPECIAL PROGRAMS |ABOUT US SITE MAP
© Howard University. All rights reserved.
HOWARD UNIVERSITY LIBRARIES, 500 Howard Place, NW, Washington, DC 20059 -(202) 806-7234
Questions? Comments? -Contacts -WWW Disclaimer

Help

SPEC Kit 330: Library Contribution to Accreditation · 67
Howard University
Library Assessment Plan—Goal 2 Objective 2a
http://www.howard.edu/library/assessmentplan/main/Goal%202a.htm
Library Assessment Plan, Goals, Howard University
http://www.howard.edu/library/assessmentplan/main/Goal%202a.htm[9/12/12 7:16:37 PM]
HOURS |CONTACT US
HOME |SEARCH /BROWSE |RESEARCH ASSISTANCE |SERVICES |SPECIAL PROGRAMS |ABOUT US SITE MAP
HUL HOME Assessment Goals &Objectives
Library Assessment Plan—Goal 2
Objectives: 2a |2b |2c |2d
Department/School/Administrative Unit: University Libraries
Submitted by: Academic Year
Program Title and Degree (if applicable)
GOAL 2: INFORMATION EMPOWERMENT --The student's information skills as foundations for life-long
learning are developed or enhanced
Intended Educational (Student), Research or Service Outcomes, Administrative Objectives or Expected Results (In this section,
clearly articulate the expected results related to each goal. Try to make the objectives results-oriented). It is best to specify the objectives for
each goal--e.g., Goal 1 may have two objectives labeled as Objective 1a and Objective 1b)
OBJECTIVE 2a: Patrons receive effective ready reference and consultation assistance
Performance Criteria/Indicators for Success—When seeking information/reference/consultation assistance, the patron experiences
the following:
Enthusiastic, innovative and courteous service
Prompt and effective service
Performance Activities
Staff the service point adequately and appropriately
Provide electronic reference service for remote users
Conduct training to ensure each employee possesses
thorough professional knowledge and technical skills
excellent communication skills--listening, understanding, and speaking
excellent personal qualities
Conduct regular employee appraisals to assess and evaluate performance
Communicate with University constituencies about services and collections (Bibliographers Webmaster Systems)
Produce print and electronic general and specialized guides to services and resources (Bibliographers Webmaster Systems)
Conduct user surveys to assess customer expectations and perception
Methods of Assessment
Survey Questionnaire
Use of Findings
Accelerate training and plan future staff development
Revise staffing patterns
Test alternative staffing models
Adjust recruitment strategy
Feedback Channel and Assessment Timeline
Data collected/analyzed quarterly by research assistants
Results reported to library administrators, managers, public service staff
External stakeholders (faculty, students, University administrators
HOME |SEARCH /BROWSE |RESEARCH ASSISTANCE |SERVICES |SPECIAL PROGRAMS |ABOUT US SITE MAP
© Howard University. All rights reserved.
HOWARD UNIVERSITY LIBRARIES, 500 Howard Place, NW, Washington, DC 20059 -(202) 806-7234
Questions? Comments? -Contacts -WWW Disclaimer

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SPEC Kit 330: Library Contribution to Accreditation (September 2012) resources

SPEC Kit 330: Library Contribution to Accreditation · 65
Howard University
Library Assessment Plan—Goal 1 Objective 1c
http://www.howard.edu/library/assessmentplan/main/Goal%201c.htm
Library Assessment Plan, Goals, Howard University
http://www.howard.edu/library/assessmentplan/main/Goal%201c.htm[9/12/12 7:14:54 PM]
HOURS |CONTACT US
HOME |SEARCH /BROWSE |RESEARCH ASSISTANCE |SERVICES |SPECIAL PROGRAMS |ABOUT US SITE MAP
HUL HOME Assessment Goals &Objectives
Library Assessment Plan—Goal 1
Objectives: 1a |1b |1c
Department/School/Administrative Unit: University Libraries
Submitted by: Academic Year
Program Title and Degree (if applicable)
GOAL 1: ACCESS TO INFORMATION --Patrons informational needs for education, research and service
are fully met
Intended Educational (Student), Research or Service Outcomes, Administrative Objectives or Expected Results (In this section,
clearly articulate the expected results related to each goal. Try to make the objectives results-oriented). It is best to specify the objectives for
each goal--e.g., Goal 1 may have two objectives labeled as Objective 1a and Objective 1b)
OBJECTIVE 1c: Patrons obtain information not available at Howard libraries, promptly and with minimum
effort
When seeking information resources, patrons will experience the following:
Performance Criteria/Indicators for Success
New acquisitions are promptly listed in OPAC and made available
Bibliographers have current information of account balances
URLs in Sterling, webliographies, annotated guides and other finding aids are working, accurate and up-to-date
Staff assistance in locating materials/processing requests is prompt, courteous, and confidential
Borrowing/return/clearance procedures/services are prompt, consistent and courteous
Patrons will obtain materials listed as available in the Channing Pollock Theatre Collection expeditiously or by a specified
time on weekdays
Processing of course reserves is prompt and accurate
E-reserves are ubiquitous and promptly available
Processing of ILL requests is prompt and informative
Shelving of materials is prompt and orderly
Reciprocal libraries' resources collections are accessible through direct borrowing or ILL (AS)
Library policies and procedures are up-to-date and clear
Performance Activities
Assigned staff will oversee the continuous shelf reading of the collections
Bibliographers will prepare new subject guides or update existing ones each semester, as needed
Bibliographers will check web pages pertaining to their assigned disciplines monthly and ensure that the links are working and
up-to-date
Technical services will report monthly to bibliographers on new acquisitions and cataloging information
Technical Services will collaborate with bibliographers to create quick-link subject lists of online periodicals accessible
through Sterling
Technical Services will collaborate with bibliographers to expand Sterling into a "meta-catalog"--a comprehensive tool
providing a national level of bibliographic description and subject analysis for all accessible academic resources, including
links to the best available databases and bibliographic services
Bibliographers will report irregularities in Sterling or non-working links in Web records as soon as they are discovered and on
a weekly log that is emailed to the Head Cataloger, Systems Administrator or other appropriate library administrators
Bibliographers will oversee the annual inventory of selected subsets of the collections in order to replace missing items or
request adjustment of Sterling entries

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Page 9Survey Results click to expand contents

Page 53Representative Documents click to expand contents

Page 55Accreditation Process Descriptions click to expand contents

Page 77Programmatic Accrediting Agency Reports click to expand contents

Page 97Regional Accrediting Agency Reports click to expand contents

Page 179Selected Resources click to expand contents

SPEC Kit 330: Library Contribution to Accreditation (September 2012) resources

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SPEC Kit 330: Library Contribution to Accreditation (September 2012) resources

SPEC Kit 330: Library Contribution to Accreditation (September 2012) resources