168  ·  Representative Documents:  Regional Accrediting Agency Reports
Texas A&M University
SACS Reaffirmation of Accreditation. Comprehensive Standard 3.8.3
Section 3: Comprehensive Standards Standard 3.8.3, Page 5
Table How to Read Adequacy Gap Ratio (AGR) Results
AGR Description/determination
AGR 100% Provided services/resources exceed user needs/expectations
0% AGR
Services/resources meet user needs/expectations.
The greater the score, within this range, the more closely the service/resource
Meets a user’s perception of an ideal resource or delivery.
AGR 0% Services/resources do not meet user needs/expectations.
The following graphic, using the Wordle™ software, displays most prevalent words found in
TAM HSC user comments from the 2010 MSL LibQUAL+® comments on MSL customer
Figure Word Cloud of 2010 MSL LibQUAL+® Customer Service Comments
Examples of Compliance
The following examples provide external validation of the competency of MSL librarians.
Tenured MSL librarians, and some of the untenured, have achieved and maintain
membership in the Academy of Health Information Professionals (AHIP), the
credentialing program of the Medical Library Association [Academy of Health
Information Professionals]. Twelve of the fourteen MSL librarians hold AHIP
membership at the following levels, which indicate their expertise and professional
development activities: 5 at the distinguished level, 5 at the senior level and 2 recent hires
at the provisional level, pending 5 years of experience as a medical librarian. Only two
tenured librarians, those without medical librarian responsibilities, have not earned AHIP
MSL librarians continue to teach the masters level course, Health Sciences Information
Management, SLIS 5365, in the University of North Texas Department of Library and
Information Science [University of North Texas course, Health Sciences Information
Management, SLIS 5365 Syllabus].
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