34 · Survey Results: Survey Questions and Responses
There was a committee that fleshed out the guidelines and a number of liaisons where on that committee.
These are discussed at meetings of those concerned.
They are members of task forces, committees, etc. that review services and recommend changes.
They provide some input into their position descriptions, goals, and activities.
They were the authors of the policies.
They will serve on committees, task forces, or other work groups as appropriate.
Through committees and task forces, liaisons help shape their activities and policies. Divisional directors work closely
with liaisons to determine the strategic directions for liaisons. 15 liaisons from the library recently participated in an ARL-
sponsored institute at Cornell to discuss the future of liaisons. It inspired us to consider new directions.
Through discussion as a team. Note that activities may vary among liaisons dependent on the specific needs of their
assigned units, as well as the willingness of the units to use liaison services.
Through individual decision making and group discussion. Policy establishment is usually a faculty-wide process, so they
are discussed in either faculty meetings or collection and access meetings. Unanimity is uncommon, so while liaisons
participate, they do not always get to decide how things will be. In cases where it’s not up to the liaisons, the Scholarly
Resource Development department usually makes the decisions, but it might be other groups as well. Liaisons have
written goals and objectives, but they are not standardized across librarians.
Through the Library Engagement Team meetings (the name of our liaison program) and the Library Engagement Team
Advisory Committee
We are conducting strategic planning activities and are discussing our draft liaison engagement guidelines that detail
an annual plan to be created by each liaison detailing their goals for the year in specific areas such as instruction and
outreach and how they related to the strategic plan. In addition, each liaison is responsible for documenting levels
of engagement (#of instruction sessions, consultations, etc.) and their overall impact. We are still working on these
documents so we’re not able to share them but we hope to have them finalized by the end of 2015.
Weekly meetings to set goals, establish activities, assign duties, etc. These are then related to the strategic plan of the
library. Ultimate responsibility for setting goals and policies resides with the Head of Clinical Services (our version of
liaison services).
While the University Libraries does not have a policy governing liaison activities, it does have a Public Service Librarians
Responsibilities Statement, which captures the various aspects of this role, including liaison. Librarians were involved in
developing this statement, as they will be in its revision.
Yes and no. Librarian’s are involved in their own reviews (through a peer review process) and are also involved in
committee appointments that impact activities and (attempt) to set policies.
Yes through work on committees and that take place during regularly scheduled library-wide and subject
librarian meetings
If no, please indicate who is responsible for establishing policies for liaison activities. N=9
Core liaison group, shared decision-making, library administration
In this context, I am not sure what ‘policies’ means. Each liaison is responsible for ongoing needs assessment of their
constituency(ies) and determining what services and how to offer them. If the liaison wants advice, they have the
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