SPEC Kit 349: Evolution of Library Liaisons · 185
UNIVERSITY OF KANSAS
KU Libraries’ Consultant Model |Appendix B
15
Our strategic approach to instruction beyond the 100-level is currently under consideration and
development. But, as noted above, subject and functional expertise will be sought as appropriate with
these courses.
REFERRALS
Because the Libraries is shifting away from framing our services in terms of subject and discipline, the
referral model will be recast and simplified over the course of summer 2014. If reference staff find
themselves at a point of referral, they will refer based upon:
Rare formats/collections—Spencer
Selected languages—International Area Studies
User population--Centers
Referrals for the purpose of problem-resolution (e.g., fines questions, e-resource problems) will
continue to be directed to the parties charged with resolving those issues.
REFERENCE SERVICE in Watson and Anschutz Libraries
Due to declining number of questions posed and need to shift staff to strategic priorities, we are moving
to a support staff and student model for providing direct research help in Anschutz and Watson.
Anschutz and Watson Libraries will maintain a research help presence at the service desks. All Libraries
faculty, as well as staff from Research and Learning, will be removed from reference service at the desks
by summer 2014.
QUESTIONS
1. In terms of these recommendations, and from your perspective within the organization, how do
you think this transition can be best facilitated? What do you need in order to successfully make
this transition?
2. Given that we are shifting from framing our services in terms of subject and discipline, how do
you believe the Libraries can best manage the development and maintenance of LibGuides?
3. We recognize that some reference and instruction work may require specialized subject
knowledge, due to the complexity of the associated resources. How can the Libraries manage
this potential need, understanding the scope of subject expertise in the organization?
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