SPEC Kit 349: Evolution of Library Liaisons · 197
UMass Amherst Libraries Librarian Engagement Framework: moving forward
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o Creating student learning outcomes for library instruction sessions, using assessment
methods to evaluate student learning, and using results to improve instruction.
o Collaborating with other campus partners to ensure that online course and subject
guides are integrated into learning management systems.
2. Research and client services: Provide in-depth, specialized consultations and workshops for
users. Responsibilities and core activities include:
Offering expert assistance to users.
Developing user capabilities with finding, evaluating, and using information and pertinent
Providing assistance and consultations in using specialized databases, citation management,
data services, copyright, metadata schema, digital preservation, finding aids, and other
library research tools.
Assisting with accreditation preparation and benchmarking activities
Documenting and analyzing data on service transactions.
Contributing to the identification of user needs and the measurement of outcomes of reference,
teaching, learning, and research services.
Assisting with the preparation of grant applications and systematically reviewing the literature
Providing assistance and consultations in multimedia production and support of technologies
available through the libraries.
Best practice examples:
o Participating in staffing email, chat, and other virtual services or service desks as
o Holding office hours in a department, centers, and institutes.
o Supporting use of citation management products (e.g., RefWorks).
o Partnering with data producers and repository contributors to help manage,
disseminate, and curate research data.
o Holding workshops to teach members of the UMass community how to use various
library technologies and tools.
3. Content management and scholarly communication :Develop, manage, and curate collections to
support teaching, learning and research. Responsibilities and core activities include:
Selecting, acquiring, and managing content in assigned subject and functional areas.
Strategically assessing and making data informed decisions regarding the acquisition,
retention, and preservation of content
Collaborating with appropriate library staff on arrangement, description, cataloging, and
provision of access to content.
Assisting in content recruitment and identifying digital resources that require long-term
preservation and merit sustained access.
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