56 · Survey Results: Survey Questions and Responses
38. Based on staff interactions and communications with the community represented by the
collection, and using a scale of 1 to 5, with 1 being very dissatisfied and 5 being very satisfied,
please indicate the level of perceived satisfaction that the community has about working with the
library. N=35
1 Very Dissatisfied 1 3%
2 0
Neutral 9 26%
4 9 26%
5 Very Satisfied 16 46%
Comments N=4
In general it is a good experience. We would like to do more but it is not always possible due to the lack of resources
and other projects. Within the last few months we did a lot of progress but their expectations are very high.
The community at large is generally neutral but community appointed representatives tend to focus on the negative, dis-
satisfactory aspects of the relationship, which tends to overshadow the positive experiences.
This is based on feedback with community ambassador with whom library liaises regularly.
We have not done much of this assessment.
39. Using a scale of 1 to 5, with 1 being very dissatisfied and 5 being very satisfied, please indicate how
satisfied you are with the overall strategy for managing this community-based collection. N=36
1 Very Dissatisfied 1 3%
2 2 6%
Neutral 12 33%
4 12 33%
5 Very Satisfied 9 25%
Comments N=5
I suppose this is just about to change now that the ASA sees this collection as their historical record.
I think we are doing a great job. I just wish, as a one-person operation, that I could reach more people, and do more
public relations around what I do and how it affects their future interaction with this community-based collection. I
also want people to use the records for research, so I am in the classrooms telling students about our holdings. It is
hard to get people excited, but believe me I try my hardest to make things work. I know the people of the churches
and the New England Annual Conference that I have interacted with, that are invested and interested, are happy with
my performance and help with their records needs. I go out into the field during the spring and summer to do pickups
of records and talk to people about what they have in their churches or agencies that they might want to get ready to
preserve so that the items will be in good enough shape to ship or for me to pick up in the future.
Need more resources to adequately help with curatorial care of the collection.
The strategy is slowly improving.
Would be interested in expanding strategy, and hope to do so in future.
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