SPEC Kit 340: Open Source Software · 119
• Less patron frustration, especially among undergrads
• Increase in patron service usage
• Campus-wide interest in indexing local data
• Leads to publishing, seminars, and grants!
• Share improvements with libraries around the world
• Software project failure rate is notoriously high
• Considerable staff costs
• Customize too much and upgrading is painful
• Google Scholar gains sentience; then what?